Role : ERP ANALYST (Workday Supply Chain & Finance)

Type : Remote

Experience : 2+ Years

Description :

Primary Responsibilities may include :

- Provide proactive and ongoing support for the Enterprise ERP System (Workday Finance & Supply Chain), ensuring smooth performance, business continuity, and minimal downtime.

- Partner with business stakeholders to design, configure, and implement supply chain optimizations, enhancements, and new functionalities that align with strategic objectives.

- Take ownership of end-to-end build, testing, deployment, and validation of new modules, integrations, and project deliverables, ensuring quality and compliance at every stage.

- Oversee the Change Control process, managing approval workflows, coordinating releases, and ensuring accurate migration of requests into Production tenants with zero disruption.

- Support periodic application upgrades, security patches, maintenance cycles, user provisioning, and audit/compliance reviews, ensuring the ERP system remains secure and future-ready.

- Proactively monitor and manage ServiceNow queues, prioritizing urgent issues, assigning tickets effectively, and delivering timely resolutions in alignment with SLA commitments.

- Work closely with Clients, Change Management teams, and functional leads to gather, document, and validate business requirements, ensuring that system solutions meet operational goals.

- Collaborate with cross-functional teams across Finance, Procurement, Inventory, and IT to diagnose complex issues, identify root causes, and implement sustainable solutions.

- Deliver clear and regular status updates, documentation, and knowledge sharing to stakeholders, ensuring transparency and alignment on deliverables.

- Actively participate in an On-Call rotation schedule with peers, providing support during critical off-hours incidents, safeguarding high system availability and user satisfaction.

Required Qualifications :

- Minimum of 2+ years of practical Workday SCM and Workday Finance experience, with proven expertise in operational support, troubleshooting, and/or functional consulting.

- Solid understanding of core ERP business processes such as financial accounting, procurement, supplier management, inventory, and expense management.

- Experience in handling ticketing systems (e.g., ServiceNow), with demonstrated ability to prioritize, escalate, and close tickets efficiently.

- Familiarity with integration concepts, testing methodologies, release cycles, and configuration management within an ERP ecosystem.

- Strong analytical, problem-solving, and interpersonal skills, with the ability to translate business requirements into effective technical or functional solutions.

- Excellent communication skills (written & verbal) to engage effectively with stakeholders, leadership, and end users in a client-facing environment.

- Self-motivated, detail-oriented, and capable of working independently in a remote environment, while maintaining strong coordination with distributed global teams.

- Demonstrated commitment to continuous learning and improvement, staying updated with Workday feature releases, industry best practices, and ERP innovations.