ERBrains IT Solutions - Technical Consultant - MS Dynamics 365

Description :

Position : Technical Consultant Microsoft Dynamics 365 CE/CRM.

Experience : 5+ years.

Location : Bangalore, Karnataka, India.

Key Qualifications & skills :

- 5+ years of hands-on experience in Microsoft Dynamics 365 CE/CRM implementation, customization, and support.

- Strong expertise in Model-Driven Apps, Canvas Apps, Power Pages.

- Proficiency in Plugins, Custom Workflows, Custom Actions, JavaScript, PCF Controls.

- Experience in Power Automate (flows, approvals, BPFs) and Copilot Studio.

- Hands-on experience with complex integrations using APIs, Azure Logic Apps, middleware, or custom connectors.

- Strong knowledge of On-Premises (IFD) and D365 Online environments.

- Proficiency in C#, ASP.NET, SQL Server, JavaScript, and OOP concepts.

- Experience in SSRS, FetchXML, and Power BI reporting.

- Proficiency in solution architecture, data migration, and performance optimization.

- Experience with Azure DevOps pipelines for CI/CD, ALM best practices, and automated deployments.

- Familiar with tools: Azure DevOps, Postman, Swagger, Fiddler, Wireshark, SoapUI, TFS, GitHub, SVN, Jira, Confluence.

- Proficiency with Microsoft Visual Studio, XRM Toolbox, CRM REST Builder, Ribbon Workbench.

- Experience with Web API and consuming third-party APIs using plugins and workflows.

- Expertise with Plugin Registration Tool for CRM customization and deployment.

- Excellent communication and client-facing skills, including international client engagement.

- Microsoft Dynamics 365 and Power Platform certifications (preferred).

Key Responsibilities :

Solution Design & Development :

- Analyze client requirements and translate them into technical specifications.

- Configure and customize D365 CE applications (entities, forms, views, dashboards, roles).

- Develop and enhance solutions using Plugins, Workflows, Custom Actions, JavaScript, and PCF Controls.

- Build and optimize Model-Driven Apps, Canvas Apps, and Power Pages.

- Design reusable frameworks and components for faster delivery.

Integrations & Power Platform :

- Design and deliver complex integrations with external systems (APIs, Azure Logic Apps, middleware).

- Automate processes using Power Automate (flows, approvals, and BPFs).

- Build intelligent customer experiences using Copilot Studio and AI-driven capabilities.

- Consume third-party APIs via plugins and workflows, ensuring secure and reliable communication.

Data & Reporting :

- Design and optimize data models, migrations, and cleansing activities.

- Create advanced reports using SSRS, FetchXML, and Power BI.

- Ensure scalability, governance, and security of data across environments.

Deployment & DevOps :

- Manage solution packaging, deployments, version control, and lifecycle management.

- Implement Azure DevOps pipelines for CI/CD, ensuring automated builds, tests, and deployments.

- Utilize tools such as Postman, Swagger, Fiddler, Wireshark, SoapUI, TFS, GitHub, and SVN for testing, debugging, and version control.

- Follow ALM practices to maintain reliability and efficiency across environments.

- Support both on-premises and cloud deployments.

Client Engagement & Delivery :

- Conduct workshops, requirement sessions, and demos for client stakeholders.

- Support clients during UAT (User Acceptance Testing) and post-go-live phases.

- Provide end-user and admin training to maximize adoption.

- Act as a trusted advisor by recommending optimizations and enhancements.

Team Collaboration & Leadership :

- Collaborate with functional consultants, architects, and project managers for seamless delivery.

- Conduct code reviews, mentor junior consultants, and enforce best practices.

- Prepare and maintain documentation: Technical Design Docs, Configuration Guides, Test Cases.

- Actively participate in Agile ceremonies (sprint planning, scrums, retrospectives).

- Work with collaboration tools such as Jira and Confluence for agile delivery and documentation.

Support & Continuous Improvement :

- Provide post-implementation technical support, troubleshoot production issues, and optimize performance.

- Monitor system health, identify bottlenecks, and implement proactive fixes.

- Stay updated with new features in Dynamics 365, Power Platform, and Azure ecosystem to recommend upgrades.

- Leverage tools like XRM Toolbox, CRM REST Builder, and Ribbon Workbench to streamline administration and customization tasks.