Description :

Our Day with Equisoft :

- Work with customer (insurance & financial compagnies) requests and tickets (usually as an escalation point) multitasking multiple daily operations.

- This includes high severity tickets that require a quick/professional response and an analytical approach to problem solving.

- Maintain application integrations between product suites and customer integrations.

- Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution.

- Manage proactive ready-for-business checks, identify and fix gaps, and respond promptly to failures.

- Perform root cause investigations and the implementation of corrective measures.

- Partner with DevOps, IT and product teams to drive stability, operational excellence, and a culture of efficiency.

- Improve application stability with the design, development and implementation of application monitors and alerts and automations.

- Assist with the development of both internal and external (Client facing) technical / user documentation.

- Work with our Release Coordinator to perform our production releases for various products/services on behalf of our clients.

- Maintain consistent communication with business stakeholders through the incident and problem resolution processes.

- Follow procedures, and continually improve internal processes for maintenance of solutions that are in production.

Technical :

- Bachelors degree in computer engineering or information Technology or College Diploma combined to 3 years of relevant experience.

- At least 5 years of experience in Java software design, application development, systems integration and SQL programming is required.

- Experience in a Production Support helpdesk or similar Client facing role

- Object-Oriented Programming (Java or equivalent)

- Strong experience with Linux Operating system

- SQL scripting & Databases experience (Microsoft SQL Server, Oracle Database)

- Experience and skills in Cloud Architecture environments such as Microsoft Azure, AWS, Oracle Cloud

- Excellent knowledge of English (spoken and written)

Soft skills :

- A client-focused, service-minded approach and a strong sense of urgency.

- Sense of organization and prioritizing

- Analytical and problem-solving skills

- Ability to communicate, write and synthesize information.

- Ability to multi-task in a rapid-paced environment