- Perform hands-on fixes at the application, including installing and upgrading software, implementing file backups, and configuring systems and applications.

- Escalate to Tier 3 any issues unresolved.

- Collaborate with internal and external teams and stakeholders to drive progress across multiple action items and initiatives.

- Work effectively in an Agile environment; provide training or demos in the new/existing features.

What Experience You Need :

- Experience in troubleshooting, monitoring infrastructure and application uptime and availability to ensure functional and performance objectives.

- Demonstrable cross-functional knowledge with systems, storage, networking, security and databases.

- System administration skills, including automation and orchestration of Linux/Windows using Chef, Puppet, Ansible, Salt Stack and/or containers (Docker, Kubernetes, etc.

- 2-5 years of support engineering experience.

- Self-starter that identifies/responds to priority shifts with minimal supervision.

- Cloud technology : GCP, AWS, or Azure.

What could set you apart :

- Strong Communication skills.

- Diagnose and resolve technical issues related to software, hardware, or network systems.

- Analyze logs, error messages, and system data to identify root causes.

- Provide timely and effective solutions to users or customers.

- Interact with users or customers through various channels (phone, email, chat, etc.)

- Guide users through troubleshooting steps and solutions.

- Escalate complex issues to appropriate teams or specialists.

- Maintain accurate records of support interactions and solutions.

- Contribute to knowledge bases and support documentation.