Job Title : Enterprise SaaS Applications Administrator

Shift : US Shift (Must be available to work during US time zones)

Work Location : Bangalore / Hyderabad / Coimbatore (Hybrid)

Experience Required : 12+ Years (Minimum 10-12 years of relevant experience is mandatory)

Work Mode : Hybrid

Employment Type : Full-Time

Mandatory Skills & Experience :

- The ideal candidate must have hands-on experience and a strong understanding of Enterprise SaaS Applications Administration and Operations, specifically :

1. Google Workspace Administration

2. Slack Administration

3. Zoom Administration

4. Box Administration

5. LDAP Administration

- Handling Employee Onboarding and Manual Offboarding Requests

- Managing Slack Apps and Google Marketplace

- Processing Slack Channel Share Requests

SSO Integrations (OKTA) :

- Independently work on SSO (Single Sign-On) integrations using OKTA

- Strong familiarity with identity and access management practices

Key Responsibilities :

- Independently triage, process, and resolve incoming operational requests

- Take ownership of escalations from the Ops team and provide timely resolution

- Review and improve existing runbooks, identifying and filling operational/documentation gaps

- Act as a point of contact for advanced technical escalations, coordinating with the Identity Engineering

team as needed

- Ensure SLAs are met by escalating appropriately and tracking resolution timelines

- Collaborate with non-technical users, internal teams, and 3rd-party vendors

- Perform day-to-day SaaS platform administration at scale

- Maintain operational excellence through thorough documentation and automation (where applicable)

Preferred Attributes :

- Deep expertise with SaaS platforms at scale in enterprise environments

- Strong understanding of ITIL practices and operational SLAs

- Excellent communication and documentation skills

- Customer-focused and able to communicate with technical and non-technical stakeholders effectively

- Able to work in high-volume environments and manage multiple concurrent tasks independently

- Ability to troubleshoot system and integration issues without hand-holding

Work Environment :

- Must be comfortable working US time zones (24x5 operations)

- Hybrid working model expectation to work from office as per rotation or shift model

- Work independently on SSO integrations in OKTA

- Review existing runbooks and identify gaps to improve them

- Work independently to triage, process, resolve operational requests & take escalations from Ops team.

- Escalate to Ops team and Identity Engineering team for advanced support and commitments to request SLAs.

- Possess technical knowledge, training, and experience, consistent with high professional and industry standards and will perform the Services in a professional and workmanlike manner.

- Hands on experience with SaaS administration at scale. Able to work independently at triage and resolution of incoming requests of the team.

- Operate 24x5, US time zones friendly (US)

- Self-motivated and quality-driven, work professionally and collaboratively to resolve customer requests with attention to detail.

- Good customer service spirit, confident working on operational tasks, and interacting with non- technical users and 3rd party vendors across a wide variety of applications.