- People and resiliency : Mentor and coach individuals on the team - Perform evaluations and give feedback to help them progress.

- Execution and Efficiency : Planning for fast and flexible delivery by breaking down into milestones - Increase efficiency by patterns, frameworks, and processes.

- Product and Technology : Improving product and engineering quality.

- Business Goals and Vision : Help drive product strategy, Design, and plan open-ended architecture that is flexible for evolving business needs

Team-Specific Focus Areas :

- Conversations AI : Develop AI solutions for appointment booking, form filling, sales, and intent recognition. Ensure seamless integration and interaction with users through natural language processing and understanding.

- Workflows AI : Create and optimize AI-powered workflows to automate and streamline business processes.

- Voice AI : Focus on VOIP technology with an emphasis on low latency and high-quality voice interaction. Fine-tune voice models for clarity, accuracy, and naturalness in various applications.

- Support AI : Integrate AI solutions with FreshDesk and ClickUp to enhance customer support and ticketing systems. Develop tools for automated response generation, issue resolution, and workflow management.

- Platform AI : Oversee AI training, billing, content generation, funnels, image processing, and model evaluations. Ensure scalable and efficient AI models that meet diverse platform needs and user demands.

Requirements :

- Expertise with large-scale AI Agents along with Response Evaluations, Expertise with RAG, including improving retrieval, chunking experimentation,

- Extensive hands-on experience with Node. Js /python and Vue.js (or React/Angular).

- Experience with scaling the services to at least 200k+ MAUs.

- Bachelor's degree or equivalent experience in Engineering or a related field of study.

- 7+ years of engineering experience with 2+ years of management experience.

- Strong people, communication, and problem-solving skills.