ROLE SUMMARY :

We are seeking an Endpoint Operations Technician. The candidate will be responsible for supporting our Azure AVD and SCCM environment. A strong technical background and strong process focus on managing the end point systems and associated technologies listed below will be key for success in this role.

ROLE RESPONSIBILITIES :

- Deliver technology and products within the roadmap on schedule and with the highest quality.

- Provide advice, guidance, and direction to carry out plans and procedures, ensuring schedule attainment, product development, process adherence, and performance.

- Provide last tier support for operations and support teams, develop root cause analysis and preventative analysis.

- Provide technical support with expert knowledge and act as an escalation point for the Client Support Services Team.

- Facilitate support for anything related to End User Computing environment, focusing on our Endpoint Security Protection, and application management.

- Partner with the Engineering teams to develop solutions.

- Manage Azure Virtual Desktop (AVD) environment including Creating Images, deploy VMs, and monitor VM performance.

- Develop automated solutions for deploying software packages, application patches/updates and workstation images.

- Engineer and support multiple Windows desktop images.

- Manage the entire lifecycle of our global standard desktop and laptop models.

- Maintain desktop images and modify SCCM task sequences as needed.

- Monitor and address alerts from desktops using CyberArk.

- Manage and support PXE environment - 1E products.

- Provide level 3 support for escalated end user issues.

- Manage Microsoft and 3rd party patch deployments.

- Package, test, and deploy new applications, as needed.

- Collaborate with the team within objectives for the End User Computing environment.

- Maintain and expand existing Knowledge Base.

- Create new and maintain existing support documents to Maintain high standards in quality in the delivery of End User Computing services.

TECHNICAL QUALIFICATIONS :

- Possess desktop support experience in an enterprise environment.

- Proven experience with Windows 7/10, Active Directory Structure, and Managing Group Policies.

- Experience developing and testing software packages using Install shield, or equivalent.

- Skills managing a CDI environment (Azure Virtual Desktop preferred).

- Expert level experience within SCCM administration, Patch Management, Imaging, Scripting, MSI, Packaging & Automation.

- Expert level experience within End Point Protection Engineering.

- Experience managing desktop environment using Microsoft Intune.

- 5 years' experience with administering and deploying software using SCCM in a global environment,

developing and maintaining workstation images using SCCM.

- Expert level proficiency in patch management including bios and firmware updates, service pack upgrades, and application-based updates.

- Basic Database Administration experience, particularly in SQL Server.

GENERAL QUALIFICATIONS :

- Proficient communication skills, both written and verbal.

- Possess sound organization skills.

- Candidate is motivated to learn and grow professionally.

- 5 years' experience as a system engineer.

EDUCATION REQUIREMENTS :

- Bachelor's degree from an accredited college or university.