Endpoint Management Engineer - SCCM/Intune

Description:

Job Title: Endpoint Management Engineer (SCCM/Intune)

Job Type: Hybrid

Experience: 7+ Years

Job Description:

- Skill Area : Modern end point management, ITIL

- Main Technology : SSCM, Intune, end point management

Mandatory Skills :

- ITIL, Windows OS, SCCM, Intune, Azure AD, Active Directory, good communication skill, proactive approach

Optional Skills :

- Agile framework

Roles & Responsibilities :

- Technical troubleshooting, problem investigation and user query resolution for Desktop product

- Manage stakeholders and vendors

- Co-ordinate on Incident, problem, Change and Service Request

- Creation of ServiceNow reports for incident/service request trending

- Operations of Desktop service and allied services such as MECM and MS Intune

- Communication related to changes on all platforms like email, MS Team channel, Yammer, etc

- Documenting Operations, maintenance manual related to compliance, process, SOPs, etc

- Basic Technical troubleshooting, problem investigation and user query resolution for Desktop like Image Management and distribution, Software Deployment, GPO/CSP Management

- Monitor and respond to incidents and service requests on all support channels of Desktop

- Represent as Incident Manager for Incidents and Requests coming in the Desktop service

- Coordinate with stakeholders during Major Incidents

- Create Incident and Service request reports from ServiceNow on the relevant Assignment groups

- Provide any other relevant platform reports (AD, MECM, Intune) as and when required

- Manage stakeholders and vendors

- Coordinate and manage weekend maintenance activities with stakeholders and communicate accordingly

- Co-ordinate and test including UAT (updating drivers, patching activities etc)

- Give Inputs in day-to-day operations/incident management in liaison with Service Manager and Service Architect

- Delegated responsibilities and tasks from Product Owner, Service Manager and Service Architect such as access approvals, On behalf of them

- Employee expected to act independently to ensure all aspects of meeting quality levels on service use interactions/stakeholder management and relevant quality management requirements

Skill/Experience/Education :

Required Skills :

- ITIL, Windows OS, SCCM, Intune, Azure AD, Active Directory