Eminds.ai - Technical Program Manager - ERP System

Description :

Role : Technical Program Manager (D365 F&O)

Role Summary :

We are seeking an experienced Technical Program Manager (TPM) with strong expertise in Microsoft Dynamics 365 Finance & Operations (F&O) to lead large-scale ERP programs.

The role involves managing cross-functional delivery across business, engineering, integration, and partner teams while ensuring successful implementation, upgrades, and post-go-live stability of D365 F&O solutions.

Key Responsibilities :

Program & Delivery Management :

- Own end-to-end program delivery for D365 F&O implementations, upgrades, and rollouts.

- Define program scope, milestones, dependencies, and delivery timelines.

- Manage risks, issues, and change requests across multiple workstreams.

- Track program KPIs, budgets, and resource utilization.

D365 F&O Solution Oversight :

Work closely with solution architects and functional leads across :

- Finance.

- Supply Chain.

- Procurement.

- Manufacturing (if applicable).

- Ensure technical and functional designs align with business objectives.

- Oversee customizations, extensions, integrations, and data migration strategies.

Technical & Integration Governance :

- Govern integrations between D365 F&O and external systems (CRM, BI, WMS, 3rd-party apps).

Ensure best practices around :

- X++ customizations.

- Extensions framework.

- LCS usage.

- Security and role design.

- Review technical designs, deployment strategies, and performance considerations.

Stakeholder & Vendor Management :

- Act as primary point of contact for business stakeholders, system integrators, and vendors.

- Facilitate steering committee updates and executive communication.

- Coordinate on-shore and off-shore teams for timely delivery.

Go-Live & Post Go-Live :

- Lead cutover planning, go-live readiness, and hypercare support.

- Ensure production stability, defect triage, and continuous improvement.

- Drive adoption, training readiness, and operational excellence.

Required Skills & Experience :

- 8+ years of overall experience with ERP / Enterprise systems.

- Strong hands-on experience with Microsoft Dynamics 365 Finance & Operations.

- Proven experience as a Technical Program Manager / Program Manager on ERP programs.

Solid understanding of :

- D365 F&O architecture.

- Integrations and data migration.

- Customization and extension frameworks.

- Experience working with Agile / Hybrid / Waterfall delivery models.

- Excellent stakeholder communication and leadership skills.