Eminds.ai - ServiceNow Architect - ITSM Module

Job Title : ServiceNow Architect

Department : IT / Enterprise Applications

Reports To : IT Director / Head of Digital Transformation

Location : Remote, India

Role Summary :

The ServiceNow Architect is responsible for designing, developing, and leading scalable and secure ServiceNow solutions that align with business goals. The role involves application development, system integration, automation, and mentoring development teams while ensuring the platform's performance, reliability, and compliance.

Key Responsibilities :

Architecture & Design :

- Design scalable and high-performance ServiceNow solutions tailored to business needs and growth.

Application Development :

- Develop and customize applications, workflows, modules, and user interfaces on the ServiceNow platform.

Process Automation :

- Analyze existing business processes and implement automation to improve efficiency and reduce manual effort.

Systems Integration :

- Manage integrations with both cloud-based and on-premise legacy systems using SOAP/REST APIs.

Quality Assurance :

- Ensure high-quality solution delivery through rigorous testing, performance tuning, and documentation.

Leadership & Collaboration :

- Lead development teams, mentor junior developers, and collaborate with key stakeholders across business units.

Required Qualifications & Skills :

Education :

- Bachelors or Masters degree in Computer Science, Software Engineering, or a related field.

Experience :

Certifications :

- ServiceNow Certified Application Developer (CAD)

- ServiceNow Certified Implementation Specialist (CIS) - preferred

Technical Proficiency :

- Strong command of JavaScript, HTML, and CSS

- Experience with web services : SOAP and REST

- Familiarity with Agile/Scrum development methodologies

- Proven ability to develop robust, reusable solutions within the ServiceNow ecosystem

Soft Skills :

- Strong problem-solving and analytical capabilities

- Effective leadership and team mentoring skills

- Excellent communication and interpersonal abilities

- Adaptability in fast-paced, evolving environments

- Stakeholder engagement and business acumen

Preferred Qualifications :

- Experience with ITSM, ITOM, HRSD, or other ServiceNow modules

- Experience with integration tools (e.g., MuleSoft, Dell Boomi)