Description :

Job Title : Infor WFM Administrator.

Responsibilities :

System Configuration :

- Configure and maintain the Infor WFM system to meet the organization's workforce management needs.

- Customize settings, workflows, and business rules within the Infor WFM application.

User Support :

- Provide support to end-users by addressing inquiries, troubleshooting issues, and offering guidance on system usage.

- Conduct training sessions for new users and ongoing training for existing users.

Integration :

- Collaborate with IT teams to integrate Infor WFM with other relevant systems, such as HR and payroll systems.

- Ensure data integrity and accuracy through effective integration processes.

System Upgrades and Patch Management :

- Coordinate and implement system upgrades, updates, and patches for the Infor WFM application.

- Stay informed about new releases and features to leverage the full potential of the software.

Reporting and Analytics :

- Develop and generate reports to provide insights into workforce performance, productivity, and compliance.

- Utilize Infor WFM reporting tools to create customized reports for different stakeholders.

Compliance :

- Ensure that the Infor WFM system is configured to comply with labor laws, regulations, and organizational policies.

- Monitor and address compliance issues as they arise.

Documentation :

- Maintain thorough documentation of system configurations, processes, and user guides.

- Document and track reported issues, resolutions, and system changes.

Qualifications :

- Bachelor's degree in Information Technology, Computer Science, or a related field.

- Proven experience as an Infor WFM Administrator or in a similar role.

- In-depth knowledge of Infor WFM software and its modules.

- Strong understanding of workforce management processes and best practices.

- Experience with system integration and data migration.

- Excellent problem-solving and analytical skills.

- Strong communication and interpersonal skills.

- Ability to work independently and collaboratively in a team.

- Detail-oriented with a focus on data accuracy and system reliability.

Key Skills :

- Infor WFM configuration and administration.

- System troubleshooting and issue resolution.

- Training and user support.

- Integration with other systems.

- Report generation and analytics.

- Compliance management.

- Documentation and process mapping.