Role : QA Manager (Automation + GenAI)

Position : QA Manager

We are looking for a highly driven and technically strong QA Manager to lead quality engineering initiatives across modern web applications and AI-powered products.

The ideal candidate should have strong expertise in test automation using Playwright with JavaScript, hands-on understanding of GenAI/LLM evaluation methodologies, and excellent stakeholder communication skills.

This role requires someone who can thrive in a fast-paced, high-growth environment while building scalable quality processes and collaborating across engineering, product, and client teams.

Key Responsibilities :

- Lead and manage end-to-end Quality Assurance activities across multiple products and releases.

- Define and implement QA strategies, test plans, automation frameworks, and quality standards.

- Drive automation initiatives using Playwright and JavaScript for UI, API, and end-to-end testing.

- Establish scalable automation practices integrated with CI/CD pipelines.

- Validate and evaluate GenAI/LLM-based applications using metrics such as relevancy, faithfulness, contextual accuracy, hallucination detection, bias, and response quality.

- Collaborate with Product Managers, Engineering teams, Data/AI teams, and clients to ensure high-quality product delivery.

- Participate in requirement discussions and provide quality-focused inputs during early development stages.

- Manage defect lifecycle, root cause analysis, risk assessment, and release sign-offs.

- Build and mentor high-performing QA teams while promoting a strong quality culture.

- Work closely with clients and stakeholders to provide testing updates, quality reports, risk analysis, and release readiness communication.

- Adapt quickly to evolving priorities and support rapid product iterations in a fast-growing environment.

- Drive continuous improvement initiatives across testing processes, tools, and delivery practices.

- Ensure application performance, reliability, security, usability, and compliance standards are met.

- Track and report QA metrics, automation coverage, release quality, and operational efficiency.

Required Skills & Qualifications :

- Bachelors degree in Computer Science, Engineering, or related field.

- 10+ years of experience in Software Testing/Quality Engineering with leadership experience.

- Strong hands-on experience with Playwright and JavaScript/TypeScript automation frameworks.

- Good understanding of API testing, UI testing, regression testing, and CI/CD integration.

- Practical understanding of Large Language Models (LLMs), GenAI workflows, prompt validation, and AI evaluation concepts.

- Experience with LLM evaluation tools/frameworks such as DeepEval or equivalent is preferred.

- Excellent client-facing communication and stakeholder management skills.

- Strong collaboration and cross-functional coordination abilities.

- Ability to work effectively in fast-paced startup or high-growth environments.

- Experience in Agile/Scrum development methodologies.

- Strong analytical, problem-solving, and decision-making capabilities.

Preferred Qualifications :

- Experience testing AI-powered healthcare, SaaS, or enterprise applications.

- Exposure to cloud platforms such as AWS, Azure, or GCP.

- Knowledge of performance testing and security testing practices.

- Familiarity with accessibility testing and modern quality engineering practices.

- Experience building QA processes from scratch in scaling organizations.

What Were Looking For :

- Ownership mindset with strong execution capabilities.

- Passion for innovation and modern quality engineering practices.

- Ability to balance technical depth with people leadership.

- Strong focus on delivering exceptional product quality and customer experience.