eG Innovations - Lead Technical Consultant - Citrix/VMware

Job Title : Lead Technical Consultant

Shift : UK Shift

Experience : 35 Years

Key Responsibilities :

- Position and articulate the value of our products to customers seeking monitoring and performance management solutions.

- Conduct product installations, configurations, and proof-of-concept demonstrations.

- Fine-tune and troubleshoot customer environments to ensure optimal solution performance.

- Generate and present detailed reports showcasing solution value in addressing critical business challenges.

- Provide proactive customer support and engagement to drive adoption and satisfaction.

- Collaborate with product and engineering teams to provide customer feedback and suggest product enhancements.

- Manage customer projects end-to-end including planning, execution, and delivery.

- Mentor and guide junior team members in troubleshooting and customer engagement.

Required Skillsets :

- Hands-on experience in Application, Server, or Database support.

- Strong knowledge of performance monitoring and management tools.

- Exposure to projects involving application/server/database performance tuning.

- Proficiency in Citrix, VMware, and other virtualization technologies.

- Experience in customer-facing roles with proven troubleshooting and problem-solving skills.

- Ability to prepare and deliver technical reports and solution presentations.

- Strong project management skills with the ability to handle multiple customer engagements.