EDI Support Engineer

EDI Support Engineer

We are seeking a proactive and detail-oriented EDI Support Engineer to manage and support the Cloud Integration Center (CIC) environment within B2B systems.

The ideal candidate will have hands-on experience with EDI transactions, support operations, and partner onboarding.

You will play a key role in ensuring reliable, secure, and efficient EDI processes, while also working closely with internal teams to resolve technical issues and maintain high customer satisfaction.

Key Responsibilities :

- Respond promptly to alerts, incidents, and customer-reported issues, ensuring minimal business impact.

- Troubleshoot and resolve EDI translation errors and data-related issues in production

environments.

- Provide detailed root cause analysis (RCA) and accurate, timely resolutions to customers.

- Manage trading partner onboarding, including setup of SFTP/AS2 connections and

communication protocols.

- Collaborate with internal Development, QA, and Product teams to drive quick and effective

issue resolution.

- Maintain up-to-date documentation of support procedures, configurations, and resolution logs.

- Conduct log analysis to identify recurring issues, trends, and opportunities for system improvement.

- Escalate critical system or customer issues when necessary and follow up to ensure full

resolution.

- Take ownership of assigned customer systems, exhibiting a strong sense of responsibility and

accountability.

Mandatory Skills & Qualifications :

- Solid understanding of EDI standards, communication protocols.

- Experience working with B2B integration platforms and tools such as CIC, IBM Sterling, Cleo,

Seeburger, or similar.

- Strong troubleshooting skills in a production environment with the ability to analyze logs and

trace data flow.

- Experience working in customer-facing support roles with a focus on issue resolution and SLA

adherence.

- Ability to work independently and manage multiple tasks in a fast-paced environment