EDI Support Analyst - Sterling Integrator

Job Title : EDI Support Analyst

Experience : 6 to 13 Years

Notice Period : Immediate to 10 Days

Work Shift : Evening Shift / Night Shift

About the Role :

- Troubleshoot and resolve EDI transaction issues (inbound and outbound).

- Analyze, identify, and fix data discrepancies and system integration issues.

- Provide production support including incident, change, and problem management.

- Work closely with business stakeholders, clients, and technical teams for issue resolution.

- Maintain compliance with healthcare EDI standards and guidelines.

- Support enhancements, upgrades, and configuration changes in EDI systems.

- Ensure timely processing of EDI files (834, 835, 837, 277, 278).

- Document technical solutions, issue resolutions, and process improvements.

- Drive continuous improvements in monitoring, automation, and support processes.

Required Skillsets :

- Strong knowledge of EDI transactions : 834, 835, 837, 277, 278.

- Proficiency in Sterling Integrator or EDIFECS tools.

- Familiarity with EDI standards such as ANSI X12, EDIFACT, XML.

- Experience in EDI inbound and outbound processes.

- Good exposure to production support procedures and incident management tools

(ServiceNow, JIRA, etc.).

- Strong analytical and problem-solving skills with attention to detail.

- Effective communication and collaboration skills with cross-functional teams.

- Proactive approach towards issue resolution and system optimization.

- Domain knowledge in healthcare payer-provider ecosystem will be an advantage.