Description :

About the Role :

As a DevOps Support Engineer (Level 2/3), you will be part of a dedicated IT team ensuring the smooth operation of our production-related IT systems. You will support users with technical inquiries, analyze incidents, and actively contribute to the continuous improvement of our support processes.

Your Responsibilities :

- Handle and document incidents and service requests related to Production IT & Applications Level 2/3 (e.g. MES, SAP EWM)

- Analyze, classify, and escalate issues

- Assist in identifying and resolving problems in close collaboration with business units

- Create and maintain knowledge base articles for end users and IT colleagues

- Monitor system health and events using tools like Grafana or Prometheus

- Contribute to the continuous improvement of support processes and system landscapes

Your Profile :

- Bachelors degree in Computer Science, Information Systems, or a related technical field

- 2+ years of experience in IT support or managing production-related IT systems

- Familiarity with ticketing systems (e.g., ServiceNow)

- Basic programming knowledge (e.g., Python, Java, or C#)

- Strong analytical and problem-solving skills with a structured approach

- Fluent in German (mandatory), good command of English is a plus

Nice to Have :

- Experience with DevOps tools (e.g., CI/CD, Ansible, Kubernetes, Azure DevOps)

- Knowledge of software testing

- Familiarity with monitoring and logging tools (e.g., Splunk, Grafana)

What We Offer :

- A diverse and engaging role in an innovative production IT environment

- Opportunities for professional development and training

- A collaborative team with flat hierarchies and short decision-making paths