We are seeking an experienced ServiceNow Solution Architect to join our delivery pod. The Solution Architect is a critical leadership role responsible for defining the technical direction of the engagement, ensuring all configurations and enhancements align with ServiceNow best practices, and guiding a high-performing development team through a complex, customized enterprise environment.

Role & Responsibilities :

- Define solution architecture, technical standards, and platform governance for the ServiceNow environment.

- Navigate and understand existing platform customizations, integrations, and architectural decisions during the onboarding phase.

- Interface directly with business stakeholders to provide enhancement recommendations and translate business requirements into scalable technical designs.

- Ensure all team configurations, scripts, and integrations adhere to ServiceNow best practices and align with the platform architecture.

- Provide technical direction and oversight to Lead and Senior Application Developers.

- Define and maintain technical details within Agile user stories to guide development efforts.

- Collaborate with internal platform owners and architects to ensure seamless integration with their existing model.

- Champion the adoption of AI-enabled development practices, including Now Assist and Predictive Intelligence.

- Support the establishment of a Team Working Agreement, contributing to definitions of done, change control processes, and technical handoff standards.

- Provide technical leadership through sprint ceremonies and contribute to performance measurement frameworks (e.g., story points, throughput).

Preferred Candidate Profile :

- 12+ years of experience in enterprise IT, with at least 7 years as a hands-on ServiceNow architect or senior technical lead.

- Proven ability to architect complex ServiceNow solutions across ITSM modules including Incident, Problem, Change, and Asset Management.

- Deep expertise in ServiceNow platform governance, configuration best practices, and technical design documentation.

- Experience integrating ServiceNow with external systems via custom REST APIs.

- Strong understanding of Agile/Scrum delivery methodologies.

- Excellent stakeholder management and communication skills; ability to interface confidently with enterprise-level clients.

- Familiarity with the ServiceNow AI stack, including Now Assist and Predictive Intelligence.

Preferred Qualifications :

- Prior experience working within large, regulated industries (healthcare, medical devices, or similar).

- Exposure to the CSM (Customer Service Management) module in preparation for a potential future project phase.

- Experience with Jira alongside ServiceNow in hybrid Agile project environments.

- Micro-certifications or badges in ServiceNow AI/Now Assist features.

Certifications :

- Certified System Administrator (CSA)

- Certified Application Developer (CAD)

- Certified Implementation Specialist (CIS) ITSM

- Certified Implementation Specialist (CIS) - CSM - Advantageous

- Certified Technical Architect (CTA) - Advantageous