Dynatrace Subject Matter Expert

Job Summary :

We are looking for a Dynatrace Subject Matter Expert (SME) with 4+ years of hands-on experience in Dynatrace APM and Synthetic Monitoring. The ideal candidate will work closely with application, platform, and DevOps teams to ensure high availability, performance optimization, proactive monitoring, and end-to-end observability for PaaS-based marketing applications.

Key Responsibilities :

- Configure and manage Dynatrace APM for end-to-end application monitoring.

- Implement and maintain Synthetic Monitoring (browser monitors, HTTP monitors) for critical customer journeys.

- Create and manage dashboards, alerts, and custom metrics for marketing applications and PaaS services.

- Perform root cause analysis (RCA) for performance issues using Dynatrace tools.

- Monitor application performance, service health, error rates, latency, and availability.

- Integrate Dynatrace with tools like ServiceNow/Jira, CI/CD pipelines, and cloud platforms.

- Enable proactive monitoring and reduce incidents through automation and best practices.

- Collaborate with development and platform teams to improve observability, performance, and stability.

- Support PaaS platform initiatives by ensuring monitoring readiness for new deployments.

- Document monitoring standards, SOPs, and operational playbooks.

Required Skills :

- 4+ years of experience in Dynatrace.

- Strong hands-on expertise in :

1. Dynatrace APM

2. Dynatrace Synthetic Monitoring

3. Dashboards, alerts, and anomaly detection

- Experience in monitoring microservices, APIs, web applications, and distributed systems.

- Knowledge of cloud platforms (AWS/Azure/GCP) and PaaS environments.

Good understanding of :

- Application performance tuning

- Incident management & RCA

- SLAs/SLOs and service health metrics

Good to Have :

- Dynatrace certification (Associate/Professional)

- Knowledge of Kubernetes, Docker, OpenShift

- Experience with CI/CD tools (Jenkins, GitLab, Azure DevOps)

- Exposure to log monitoring and integrations (Splunk/ELK)

- Experience in marketing tech platforms (Adobe, campaign tools, analytics)