Description :

Role : Dynamics 365 Solution Architect (Contract)

Job Summary :

Squash Apps is seeking a highly experienced Senior Dynamics CRM Professional for a contract, remote role. This key position requires a technical Subject Matter Expert (SME) with 8+ years of experience (or 6+ years with a Graduate degree) in Microsoft Dynamics CRM. You will be responsible for the full lifecycle management, optimization, and strategic development of CRM systems, with a strong focus on technical solution design, implementation, and team leadership in an agile delivery environment, leveraging your deep technical knowledge in .NET and SQL Server technologies.

Core Responsibilities :

CRM Solution Design and Development :

- Serve as a technical Subject Matter Expert (SME) in Microsoft Dynamics CRM and related Microsoft Technologies, leading complex scoping efforts.

- Execute the deep background tasks of installation, setup, configuration, implementation, integration, and testing of CRM solutions, using best practices implementation methodology and/or Microsoft SureStep methodology.

- Build CRM forms, screens, and views, workflows, and reports for the user interface.

- Develop custom solutions utilizing .NET Technologies (C#, .NET Framework 3.5 and higher, WCF, MSMQ, Windows Services).

- Design and manage database interactions using SQL Server 2008 and higher, Reporting Services, and SSIS.

- Advocate the use of Microsoft Dynamics CRM to improve straight-through processes, controls, and reporting across the organization.

Project Leadership and Management :

- Lead a team during all steps of the project, including carrying out the solution design of the system and supervising assigned technical tasks.

- Assist in the management of assigned projects, assuring target dates are achieved and quality is maintained.

- Develop and deliver reports, briefs, presentations, and project schedules to key project stakeholders.

- Serve as a contributing member of a cross-functional, agile delivery team.

Integration and Stakeholder Collaboration :

- Work closely with Business Service Managers, IT Business Service Analysts, and business partners in managing day-to-day issues, identifying process improvement opportunities, and designing solutions.

- Demonstrate a talent for connecting with onshore and offshore teams to facilitate project work.

- Apply working knowledge of enterprise integration and third-party enterprise integration tools (e.g., Scribe, WebSphere, Informatica).

Domain and Process Expertise :

- Possess a strong domain understanding of CRM in multiple industries, including Banking and Insurance, Manufacturing, Education, Healthcare, Government, and Public Sector.

- Develop strategies to improve customer relationships and ensure the CRM system effectively supports core business needs.

Required Skills & Qualifications :

- Experience : Undergraduate degree and 8+ years, or Graduate degree and 6+ years, as a technical SME in Microsoft Dynamics CRM.

- CRM Technical Stack : Deep expertise in Microsoft Dynamics CRM installation, setup, configuration, and implementation.

- Development Stack : Strong hands-on experience with .NET Technologies (C#, WCF, Windows Services, MSMQ).

- Database/BI : Proficiency with SQL Server 2008 and higher, Reporting Services (SSRS), and SSIS.

- Methodology : Deep background using best practices implementation methodology and/or Microsoft SureStep methodology.

- Agile Certification : Scrum Master Certificate is required.

Preferred Skills :

- Previous experience Project Managing a MS Dynamics CRM implementation.

- Working knowledge of enterprise integration tools (e.g., Scribe, WebSphere, Informatica).

- Strong domain experience in Banking and Insurance sectors.

Location : Remote (Contract Role)