Dynamics 365 Customer Service Developer

Key Responsibilities :

- Design, develop, and implement tailored Dynamics 365 Customer Service solutions to meet business requirements.

- Customize entities, forms, views, business rules, and business process flows to optimize CRM usability.

- Develop custom plugins, workflow assemblies, and web resources using C#, .NET, and JavaScript.

- Manage CRM administration tasks including security roles, teams, business units, and user management.

- Build and maintain Power Platform components such as Power Automate and Power Apps to extend CRM capabilities.

- Integrate Dynamics CRM with external systems using APIs, Logic Apps, or Azure services.

- Utilize CRM SDK, REST/OData endpoints, and FetchXML for advanced data retrieval and operations.

- Perform system upgrades, solution deployments, and root migration activities ensuring minimal disruption.

- Troubleshoot and resolve issues promptly through thorough root cause analysis.

- Collaborate with cross-functional teams and document technical designs, processes, and solutions effectively.

Required Skills and Experience :

- Minimum 6 years of experience in Dynamics 365 Customer Service module development.

- Strong proficiency in C#, .NET, and JavaScript for CRM customizations.

- Solid experience in Dynamics CRM administration including security model and user management.

- Hands-on experience with Power Platform components like Power Automate and Power Apps.

- Experience integrating Dynamics 365 with other systems via APIs, Azure Logic Apps, or related Azure services.

- Familiarity with CRM SDK, REST/OData endpoints, and FetchXML queries.

- Proven experience in performing upgrades, deployments, and migrations within Dynamics CRM environments.

- Strong problem-solving skills with an ability to conduct root cause analysis and troubleshooting.

- Excellent communication, documentation, and organizational skills.

Preferred Qualifications :

- Microsoft Dynamics 365 certifications (e.g., MB-210, MB-400) are a plus.

- Experience working in Agile or Scrum development environments.