Description :

Title : Salesforce Manager

What Youll Do :

The Manager, Enterprise Systems is a dynamic leadership role responsible for overseeing the administration and integration of enterprise systems.

This position involves managing a team of professionals to ensure the efficient operation and continuous improvement of enterprise systems.

The role requires collaboration with various departments to support business objectives and drive technological advancements.

- Lead and manage the enterprise systems and integrations team to deliver high-quality services and solutions.

- Develop and implement strategies to optimize the performance and reliability of enterprise systems.

- Oversee the administration, configuration, and maintenance of enterprise systems, including Salesforce, CPQ and RightRev.

- Ensure the alignment of enterprise systems initiatives with business goals and objectives.

- Collaborate with cross-functional teams to identify and address system requirements and issues.

- Drive continuous improvement in system administration and integration practices and processes.

- Manage the performance and development of team members, providing coaching and mentorship.

- Oversee the implementation of best practices in system administration and integration.

- Ensure the security and compliance of enterprise systems and technologies.

- Develop and manage budgets for enterprise systems and integrations initiatives.

- Monitor and report on key performance indicators related to enterprise systems and integrations.

- Stay updated with the latest trends and advancements in enterprise systems and technologies.

- Perform all other duties and activities as required.

- Act in accordance with and as a good steward of Duck Creek Technologies mission, vision, and core values :

Core Employee :

- Communication : Effective communication, both verbal and written; includes ability to express ideas clearly, listen actively, and collaborate with colleagues and clients.

- Collaboration : Work effectively in teams, build positive relationships, and contribute to achieving common goals ; includes the ability to recognize and incorporate a broad range of diverse perspectives

- Problem Solving : Can analyze complex situations, identify problems, ask important questions, and generate creative solutions; involves critical thinking, adaptability, and the ability to make informed decisions

- Accountability : Willingness to accept responsibility for your actions and work ; ability to set and achieve meaningful outcomes for oneself

- Adaptability : Can adapt to change, embrace new technologies, and learn quickly; embracing a growth mindset, being flexible and open to different approaches is highly valued

- Integrity : Conducts themselves with integrity and professionalism, understands and models our core values, and is obsessed with doing the right thing; incorporates this mindset in how they behave, in the products or services they provide, and how they treat others

- Cultural Agility : Ability to effectively and comfortably adapt to different cultural contexts. It involves the capacity to understand, communicate, and interact with people from diverse cultural backgrounds in a respectful and inclusive manner.

Leadership :

- Visionary Thinking : Ability to think strategically and develop a compelling vision for the future ; can inspire and motivate others by articulating a clear direction and purpose

- Emotional Intelligence : Can understand and manage their own emotions, as well as empathize with others ; they are aware of their impact on others and can navigate relationships and conflicts with empathy and diplomacy

- Team Building : Adept at building and leading high-performing teams ; can attract and retain top talent, delegate effectively, foster collaboration, and create a positive and inclusive work environment

- Coaching & Development : Committed to the growth and development of their team members ; Provide constructive feedback, mentorship, and opportunities for learning and advancement

- Decision Making : Skilled at making informed and timely decisions ; they gather relevant information, analyze it objectively, consider different perspectives, and take decisive action

- Resilience : Successfully handles challenges, setbacks, and pressure ; can bounce back from adversity, stay calm under pressure, and inspire resilience in others

What Youve Done :

- Bachelors degree in computer science, Information Technology, or a related field.

- Minimum of 5 years of experience in enterprise systems administration or a related field.

- Proven experience in a leadership role, managing teams and projects.

- Strong knowledge of enterprise systems administration principles and best practices.

- Experience with enterprise systems and solutions, including hardware, software, and cloud services.

Preferred :

- Masters degree in computer science, Information Technology, or a related field.

- Experience in a global software company or a similar industry.

- Certifications in enterprise systems administration, project management, or related areas.

Knowledge, Skills, Abilities & Behaviors :

- Strong leadership and management skills.

- Excellent communication and interpersonal skills.

- Ability to think strategically and drive continuous improvement.

- Strong problem-solving and analytical skills.

- Ability to manage multiple projects and priorities.

- Knowledge of enterprise systems administration principles and best practices.

- Experience with enterprise systems and solutions.

- Ability to collaborate effectively with cross-functional teams.

- Strong understanding of security and compliance requirements.

- Ability to develop and manage budgets.

- Knowledge of key performance indicators and metrics related to enterprise systems administration.

- Ability to stay updated with the latest trends and advancements in the field.

- Strong coaching and mentorship skills.

- Ability to drive change and innovation.

- Commitment to delivering high-quality services and solutions.