Duckcreek Technologies - Quality Assurance Manager - Manual/Automation Testing

Description :

As a Quality Assurance Manager, you will lead and manage a team of 5- 20 QA professionals (manual and automation), ensuring the delivery of high-quality software solutions through robust testing practices and effective team leadership.

Essential Job Functions/Responsibilities :

- Lead, mentor, and develop a high-performing QA team, fostering a culture of ownership, accountability, and continuous improvement.

- Manage team dynamics, promote collaboration, and ensure effective communication across team members and stakeholders.

- Conduct performance reviews, provide constructive feedback, and create individual development plans to support career growth.

- Facilitate onboarding and training of new QA team members, ensuring alignment with organizational standards and practices.

- Define and implement QA strategy, aligning with business goals and project timelines.

- Oversee the development and execution of manual and automated test scripts, ensuring comprehensive test coverage.

- Collaborate with cross-functional teams (Product, Development, Business Analysis) to understand requirements and translate them into effective test plans and scenarios.

- Participate in functional walkthroughs and requirement analysis to shape test approaches and deliverables (e.g., test architecture, scenarios, conditions, cases, data, and expected results).

- Lead the creation and maintenance of test plans in test management tools, ensuring traceability and alignment with project objectives

- Drive continuous improvement initiatives in QA processes, tools, and methodologies

- Facilitate the development of custom tools, utilities, or frameworks to support functional and non-functional testing

- Monitor system behavior during performance and load testing, and ensure issues are identified and addressed proactively

- Ensure defects are accurately documented, tracked, and resolved using defect tracking tools.

- Prepare and present test summary reports, metrics, and QA status updates in project and leadership meetings

What Youve Done :

- Lead both manual and automated test team(s) across all test phases.

- Participated in detailed requirement sessions to understand requirements and develop executable test conditions and test cases from them.

- Collaborated with project managers and business stakeholders to align QA activities with project milestones

- Lead quality management reviews as outlined in the Quality Management practice, in particular reviews of the test designs, test strategy and other quality engineering work products.

- Managed Test cases and Test scenarios through project/test management tools and/or defect tracking software

- Prepared and presented test summary reports, metrics, and QA status updates in project and leadership meetings

- quality assurance best practices and standards across the organization

- Experience/knowledge of Claims application testing including but not limited to the following modules :

1. FNOL

2. Automated Processing (Auto Line Creation, Auto Reserves, Automated Assignment)

3. Desktop

4. Financials

5. Forms and Correspondences

6. Party

7. Tasks (Tasks Templates) Defining a workflow and File Notes

8. Integrations etc.

- Experience in creating manual policies in claims to create test data in absence of policy-claims integration.

- Experience/knowledge of software development life cycle for P&C insurance software a plus.

Your Qualification :

Education and Work Experience :

- Bachelors degree required, or higher education level, or foreign equivalent, preferably in area with analytic emphasis.

- Minimum 10 years of professional experience, preferably in a similar role

- Experience interfacing with customers, including customer presentations.

Specialized Knowledge, Skills, And/or Abilities :

- Excellent communication skills, verbal and written.

- Knowledge of software development and QA methodologies

- Experience in gathering requirements, identifying gaps, estimating, implementation, test planning and execution, and User Acceptance Testing definition and execution

- Experience in leading QA teams

- Proficient in implementing quality assurance best practices and standards across the organization.

- Experience translating requirements and use cases into test conditions and expected results for assembly, product, and user acceptance testing.

- Experience/knowledge of P&C Insurance software applications.

- Claims V12 knowledge

- Experience/knowledge of software development life cycle for P&C insurance software.