We are seeking an experienced Coupa Support Specialist to provide functional and technical support for the Coupa Procurement Platform.

The ideal candidate will have strong hands-on experience in Procure-to-Pay (P2P) operations, Coupa system administration, and integration monitoring with ERP systems such as NetSuite.

The role involves troubleshooting, system configuration, vendor coordination, and ensuring end-to-end operational continuity.

Key Responsibilities :

- Provide day-to-day functional and technical support for Coupa users, resolving incidents and service requests.

- Administer and maintain Coupa configurations including approval workflows, user roles, and permissions.

- Monitor and troubleshoot CoupaNetSuite integration jobs, ensuring successful data synchronization for POs, invoices, suppliers, and payments.

- Collaborate with IT and ERP teams to resolve integration or data flow issues between Coupa and NetSuite.

- Manage and support Coupa P2P operations requisitions, purchase orders, receipts, invoices, supplier enablement, and catalogs.

- Coordinate with Coupa Support for escalation and resolution of platform issues.

- Create and maintain support documentation, process flows, and configuration logs.

- Participate in system upgrades, new feature deployment, and regression testing.

- Identify recurring issues and recommend process or configuration improvements.

Requirements :

- 5+ years of hands-on experience supporting and configuring Coupa applications (Procurement, Invoicing, Expenses, or Sourcing).

- Strong understanding of Procure-to-Pay (P2P) business processes and workflows.

- Proven experience in issue resolution, system administration, and configuration management.

- Exposure to ERP integrations, preferably CoupaNetSuite, SAP, or Oracle.

- Experience in supplier enablement, catalog management, and approval hierarchy setup.

- Ability to interpret logs and resolve integration or transaction sync errors.

- Strong analytical, documentation, and communication skills.

Desired Skills and Experience :