- Define content management strategies, metadata standards, and user adoption plans

AI Strategy & Implementation :

- Drive AI initiatives that enhance automation, predictive analytics, and intelligent workflows

- Collaborate with data science teams to embed AI into SharePoint and support operations

- Evaluate and deploy tools like Microsoft Syntex, Copilot, and Azure AI services

Enterprise Support Management :

- Lead global support operations, including helpdesk, incident management, and escalation protocols

- Implement ITIL best practices and service-level agreements (SLAs)

- Monitor support KPIs and drive continuous improvement in customer satisfaction

Quality Control & Compliance :

- Establish and enforce QC frameworks for digital platforms and support services

- Conduct regular audits, performance reviews, and root cause analyses

- Ensure compliance with regulatory standards (e.g., ISO, GDPR, HIPAA)

Cross-Functional Leadership :

- Manage cross-functional teams across IT, AI, support, and QA

- Oversee budgets, vendor relationships, and strategic partnerships

- Present performance metrics and strategic roadmaps to executive leadership

Qualifications :

- Bachelors or Masters in Computer Science, Information Systems, or related field

- 15+ years in enterprise IT leadership, with deep expertise in SharePoint, Gen AI and Artificial intelligence.

- Proven experience managing support operations and quality control programs

- Strong understanding of Microsoft 365, Azure, and enterprise AI tools

- Excellent communication, strategic planning, and team-building skills