Director - IT Services

Key Responsibilities :

Strategic Leadership & Platform Vision :

- Define and deliver the strategy, roadmap, and execution of BCGs global SACM platform.

- Establish the CMDB as a real-time, trusted system of record for configuration items across cloud, on-prem, and hybrid environments.

- Embed SACM capabilities into core IT processes including observability, incident response, service management, and architecture governance.

- Champion automation, transparency, and traceability of all infrastructure, software, and asset relationships.

Automation & Integration :

- Build and operate a fully automated CMDB with bi-directional integrations across inventory, CICD pipelines, monitoring, and ITSM tools.

- Ensure SACM data is actively maintained through automated discovery, tagging, and reconciliation across systems.

- Enable cross-functional teams to consume and contribute to SACM data via APIs, dashboards, and shared workflows.

- Integrate with change, release, and problem management to reduce risk and accelerate safe deployments.

Operational Excellence & SRE Alignment :

- Apply SRE principles to ensure reliability, performance, and resilience of the SACM platform.

- Embed SACM into 24x7 operations and observability platforms to support real-time decision-making.

- Support incident prevention, root cause analysis, and continuous improvement through data-driven insights.

- Define and enforce service level objectives (SLOs) and key performance indicators (KPIs) for SACM health and value.

Governance, Compliance & Asset Management :

- Ensure accurate, complete, and up-to-date asset and configuration data across environments.

- Support audits, compliance initiatives, and license management by enabling traceable, historical configuration records.

- Partner with security, finance, and architecture to deliver governance, lifecycle, and policy adherence.

- Develop data ownership and stewardship models to ensure system integrity and accountability.

Architecture & Platform Enablement :

- Work closely with architecture teams to model system dependencies, service maps, and integration patterns.

- Provide visibility into infrastructure and application architecture through contextualized configuration insights.

- Enable architecture governance, technical debt tracking, and risk impact assessments.

Collaboration & Leadership :

- Lead a global team of engineers, analysts, and operations specialists responsible for the SACM platform.

- Partner across security, infrastructure, platform, and product teams to ensure SACM integration and value realization.

- Promote a culture of operational excellence, data-driven engineering, and continuous innovation.

What You'll Bring :

Required Qualifications :

- 8+ years of experience in IT operations, infrastructure, or platform engineering roles.

- 5+ years of experience leading CMDB, ITSM, or configuration management functions.

- Deep understanding of ITSM frameworks (ITIL), asset management, and service management best practices.

- Strong experience with SRE practices, CICD pipelines, and observability platforms.

- Demonstrated ability to lead automation initiatives and manage real-time data platforms.

Preferred Qualifications :

- Experience with tools such as ServiceNow, BMC, Jira Service Management, or equivalent.

- Familiarity with modern cloud environments (AWS, Azure, GCP) and infrastructure-as-code tools.

- Certifications in ITIL, SACM, SRE, or relevant cloud/DevOps practices.