Description :

The ideal candidate for this role will embrace the exciting blend of technical expertise, program management, engagement ability and leadership that is required to be successful.

Specifically :

- Lead and manage the IAM Operations team focused on End User Services, including IAM automation engineers, administrators, and support specialists.

- Oversee day-to-day operations of user identity lifecycle management, access provisioning/de-provisioning, access reviews, self-service workflows, and password management tools.

- Drive continuous improvement in IAM operations by optimizing automation, workflows, and integration with IT service management (ITSM) platforms.

- Collaborate closely with IAM Solution Architects, Security, IT infrastructure, and business partners to ensure operational readiness, platform health, and scalability of IAM solutions.

- Develop and enforce operational standards, SLAs, and KPIs to monitor service performance and user experience quality.

- Lead incident management, root cause analysis, and problem resolution efforts related to end-user identity and access issues.

- Ensure compliance with security policies, privacy regulations, and audit requirements (SOX, GDPR, PCI, NIST).

- Champion adoption of best practices around zero trust, privileged access, and identity governance in daily operations.

- Provide leadership, mentorship, and professional development opportunities for the operations team.

- Partner with automation and DevSecOps teams to deploy and maintain infrastructure as-code and automated IAM provisioning processes.

- Facilitate communication and training for end-users and support teams to improve IAM awareness and compliance.

- Stay current with emerging IAM operational technologies, tools, and industry trends to continuously enhance the IAM service portfolio.

Qualifications/Requirements :

- Bachelors degree in Computer Science, Information Security, or related field; Masters degree preferred with 10+ years of IT experience with a minimum of 8 years focused on IAM operations and end-user services management.

- Proven experience leading or managing teams responsible for IAM service delivery, identity lifecycle management, and end-user access support.

- Strong communication skills and executive presence needed.

- Knowledge of IAM tool platforms used for standard and privileged access management as well as authentication (ie. Delinea, Okta, SailPoint IIQ)

- Strong working knowledge of IAM tools such as SailPoint, Okta, CyberArk, Delinea, Microsoft Entra ID, and directory services like Active Directory.

- Experience managing identity provisioning, password resets, authentication services, and access governance activities at scale.

- Solid understanding of identity protocols (SAML, OAuth2, OIDC, LDAP, SCIM) in operational contexts.

- Familiarity with cloud IAM models (AWS, Azure, GCP) and integrating hybrid IAM ecosystems operationally.

- Knowledge of automation tools and DevSecOps principles applied in IAM environments (Terraform, Ansible, CI/CD).

- Strong analytical, organizational, and communication skills with proven stakeholder management experience.

- Demonstrated commitment to exceptional customer service and continuous operational improvement.

- Experience working within regulatory frameworks affecting IAM operations such as SOX IT-404, GDPR, PCI, and financial industry controls.

Desired Skills/Knowledge :

- Industry certifications such as CISSP, CISM, CISA, Okta Certified Administrator, SailPoint IdentityIQ Engineer, or similar.

- Experience managing large-scale IAM operational teams in financial services or regulated industries.

- Knowledge of Zero Trust principles as applied to IAM operations.

- Self-starter, able to adapt and thrive in a fast-changing, dynamic environment

Eligibility Criteria :

- Bachelors degree in Computer Science, Information Security, or related field; Masters degree preferred with 10+ years of IT experience with a minimum of 8 years focused on IAM operations