Digital Transformation Manager

Description :

Key Responsibilities :

Digital Strategy & Transformation Leadership :

- Develop and drive enterprise-wide digital transformation roadmap aligned with business goals

- Modernise existing systems, processes, and infrastructure to scalable, cloud-first architectures

- Identify automation opportunities across functions using AI/ML, RPA, analytics, and workflow digitisation

- Champion digital-first operating models to improve speed, agility, and decision-making

- Lead change management initiatives ensuring adoption, training, and behaviour shift across teams

Technology Implementation & Delivery :

- Oversee end-to-end delivery of digital programmes from concept to production enablement

- Evaluate, recommend, and implement emerging technologies AI, cloud, cybersecurity, intelligent automation

- Work with IT, business stakeholders, and vendors to design scalable, secure, resilient digital solutions

- Drive successful implementation of enterprise platforms such as ERP, CRM, DMS, HCM, and ITSM tools

- Conduct gap analysis, requirement mapping, architectural planning, and rollout execution

Data, Analytics & Innovation :

- Establish data-driven culture with structured data governance, analytics, and real-time insights

- Enable use of BI dashboards, predictive analytics models, and intelligent decision systems

- Promote experimentation, PoCs, pilot runs, fail-fast learning cycles, and innovation frameworks

Operational Excellence & Performance Improvement :

- Streamline processes via automation, standardisation, and digitisation initiatives

- Optimise cost efficiency through cloud adoption, license rationalisation & vendor management

- Implement KPIs, SLAs, OKRs to measure business, operational & digital transformation impact

- Collaborate with security teams to ensure compliance, data privacy, and risk mitigation

Stakeholder & Team Leadership :

- Partner with CXOs, department heads, technology leaders, and digital programme owners

- Lead cross-functional technical teams and external implementation partners

- Build a high-performance, innovation-led workforce with continuous learning and upskilling culture

- Drive adoption workshops, training programs, mindset change, and technology enablement

Technical Skills & Capabilities :

Core Technology Competencies :

- Strong understanding of enterprise IT architecture, SDLC, agile methodologies & DevOps culture

- Expertise in designing scalable digital platforms, integration frameworks, API-driven systems

- Working knowledge of microservices, containerisation, event-driven architecture patterns

Cloud & Infrastructure :

- Hands-on experience with cloud platforms such as AWS, Azure, or GCP

- Knowledge of infrastructure-as-code tools (Terraform, CloudFormation)

- Familiarity with hybrid cloud, networking fundamentals, scalability & performance engineering

Automation, AI & Modern Tools :

- Experience implementing RPA tools UIPath, Automation Anywhere, BluePrism

- Understanding of AI/ML concepts, NLP, predictive modelling, and automation with LLMs

- Exposure to workflow automation (Power Automate, Zapier, ServiceNow, Camunda)

Enterprise Applications & Data :

- Experience managing ERP, CRM, BI tools (SAP, Oracle, Salesforce, Power BI/Tableau)

- Strong SQL understanding and knowledge of data warehousing/lake architectures

- Hands-on with ETL pipelines, API integrations, and data governance frameworks

Cybersecurity & Compliance :

- Familiarity with security frameworks like ISO 27001, SOC2, NIST

- Knowledge of IAM, SSO, Zero Trust, encryption, backup & disaster recovery mechanisms

Qualifications & Experience :

- 10-18 years of IT experience with minimum 4+ years in digital transformation leadership

- Proven ability to lead technology-driven business change and modernisation journeys

- Strong strategic mindset with hands-on implementation ability

- Excellent stakeholder management, decision-making, and communication skills

- Certifications in cloud, ITIL, Agile/Scrum, or Digital Transformation are a plus