Digile - ServiceNow Solution Architect - CMDB Module

Description :

About the Role :

We are seeking an experienced ServiceNow Solution Architect to design, lead, and optimize enterprise-scale ServiceNow implementations.

The ideal candidate will combine deep platform expertise with strong architectural, integration, and leadership skills to deliver scalable, maintainable, and high-performing ServiceNow solutions aligned with business objectives and enterprise IT strategy.

Key Responsibilities :

Requirements Analysis & Solution Design :

- Engage with business stakeholders, product owners, and IT teams to gather and validate requirements.

- Translate business needs into technical specifications and high-level architecture for ServiceNow solutions.

- Create detailed design documents, solution blueprints, and data flow diagrams that define how functionalities and integrations will be implemented.

- Evaluate existing systems to ensure new solutions align with enterprise architecture and business goals.

End-to-End Architecture Ownership :

- Own the overall technical architecture and roadmap for ServiceNow implementations or enhancements.

- Design data models, CMDB structures, process workflows, and integration frameworks ensuring scalability and compliance with platform best practices.

- Drive architectural decisions for multiple modules such as ITSM, ITOM, HRSD, CSM, ITAM, and GRC.

- Ensure architectural alignment with enterprise standards and frameworks (e.g., TOGAF, ITIL).

Module Implementation & Customization :

- Lead configuration and customization of ServiceNow modules including forms, workflows, client/server scripts, UI actions, business rules, and notifications.

- Supervise developers to ensure adherence to coding standards and ServiceNow best practices.

- Leverage Flow Designer, IntegrationHub, and UI Builder for advanced automation and user experiences.

- Maintain a balance between out-of-the-box configurations and required customizations to ensure upgradeability.

Integration & Data Management :

- Design and implement integrations between ServiceNow and enterprise systems (ERP, CRM, IAM, monitoring tools).

- Utilize REST/SOAP APIs, MID Server, JDBC, and IntegrationHub spokes for secure and efficient data exchange.

- Ensure robust data governance, synchronization accuracy, and high-performance data flows across connected systems.

- Define and enforce integration standards, error handling, and logging mechanisms.

Technical Leadership & Governance :

- Serve as the technical lead for ServiceNow delivery teams, providing guidance on architecture, configuration, and design decisions.

- Conduct code reviews, enforce development standards, and mentor team members.

- Define and maintain governance frameworks for customization, deployment, and instance management.

- Collaborate with ServiceNow administrators, developers, and platform owners to ensure solution consistency and maintainability.

Testing, Quality Assurance & Deployment :

- Oversee test planning, system testing, and user acceptance testing (UAT) phases.

- Validate that solutions meet business and technical requirements before deployment.

- Plan and coordinate go-live activities, ensuring minimal disruption and smooth transition to production.

- Create and maintain technical documentation, architecture artifacts, and operational playbooks.

Post-Implementation Optimization :

- Continuously monitor solution performance, adoption, and user feedback post-deployment.

- Identify and implement process improvements, automation opportunities, and performance tuning.

- Recommend ServiceNow upgrades, patches, and new capabilities that enhance business value.

Compliance, Standards & Best Practices :

- Ensure all solutions align with ServiceNow best practices, ITIL processes, and enterprise security policies.

- Promote reuse of existing components and patterns, reducing redundancy across implementations.

- Contribute to developing internal frameworks, accelerators, and technical guidelines for ServiceNow delivery.

Collaboration & Communication :

- Partner with project managers, business analysts, and infrastructure teams to ensure project success.

- Communicate architecture decisions, risks, and progress clearly to both technical and non-technical stakeholders.

- Collaborate with enterprise architects and ServiceNow product owners to align platform strategy with business needs.

Required Skills & Qualifications :

- Bachelors degree in Computer Science, Information Technology, or related field.

- 8 to 15 years of total IT experience, with at least 5 years of ServiceNow platform architecture experience.

- Proven experience designing and delivering large-scale ServiceNow implementations across multiple modules.

- Strong understanding of ServiceNow data model, CMDB, Flow Designer, IntegrationHub, and MID Server.

- Hands-on expertise in scripting languages: JavaScript, AngularJS, Glide API, and REST/SOAP API integration.

- Solid grasp of ITIL v4 processes, enterprise integration patterns, and security frameworks.

- ServiceNow certifications preferred:

1. Certified System Administrator (CSA)

2. Certified Implementation Specialist (CIS) in one or more modules (ITSM, ITOM, HRSD, CSM, GRC, etc.)

3. Certified Application Developer (CAD)

4. Certified Technical Architect (CTA) a plus