Digile - ServiceNow Developer - ITIL/ITSM Modules

Description :

About the Role

We are seeking an experienced ServiceNow Developer to design, develop, and implement scalable, high-performance solutions on the ServiceNow platform.

The ideal candidate will have hands-on experience across multiple ServiceNow modules, strong scripting and integration skills, and a passion for building automation and process optimization solutions aligned with ITIL and enterprise service management best practices.

Key Responsibilities :

Application Development :

- Design, develop, and configure ServiceNow applications and modules, including but not limited to ITSM, ITOM, HRSD, CSM, and custom applications.

Customization & Configuration :

- Build and maintain catalog items, workflows, UI policies, client/server scripts, business rules, and UI actions to enhance platform functionality.

Integration Development :

- Develop and manage REST/SOAP API integrations between ServiceNow and third-party or in-house systems using Integration Hub and Flow Designer.

Service Portal Development :

- Design and implement Service Portal widgets, themes, and pages using HTML, CSS, AngularJS, and ServiceNow APIs.

System Administration & Maintenance :

- Perform platform administration, manage instance upgrades, troubleshoot issues, and optimize platform performance and stability.

Governance & Best Practices :

- Ensure all development adheres to ServiceNow coding standards, performance best practices, and security guidelines.

Collaboration & Delivery :

- Work closely with product owners, architects, and stakeholders to understand business needs, translate them into technical requirements, and deliver end-to-end solutions.

Documentation & Support :

- Create and maintain technical documentation, test cases, and release notes for developed components and integrations.

Required Skills & Qualifications :

- Bachelors degree in Computer Science, Information Technology, or a related field.

- 2 to 5 years of hands-on ServiceNow development experience.

- Strong proficiency in JavaScript, Glide APIs, HTML, CSS, and AngularJS.

- Solid understanding of ServiceNow data model, tables, and relationships.

- Experience working with Flow Designer, Integration Hub, and Service Portal.

- Experience integrating ServiceNow with enterprise systems using REST/SOAP APIs.

- Familiarity with ITIL processes and service management concepts.

- Excellent problem-solving, communication, and analytical skills