Role and Accountabilities :

- This will suit an experienced Candidates with ServiceNow ITOM Service Mapping skills.

- In primarily involved in mapping data from various systems into ServiceNow, ensuring the efficient and accurate transfer of information, and supporting integrations with other tools and services.

- The ideal candidate will possess strong knowledge of ServiceNow modules, data transformation, and integration best practices.

- Designing, developing, and deploying service maps, working with discovery patterns, and ensuring accurate representation of IT services and their underlying infrastructure.

- Strong understanding of CMDB, its structure, and its relationship to ITOM.

- Develop and implement data mapping solutions to move and integrate data between ServiceNow and external systems.

- Create mappings between different data sources and ServiceNow objects.

- Ensure data integrity and consistency during data migration and integrations.

- Assist in the integration of ServiceNow with external systems through middleware, APIs, and connectors.

- Work closely with the development and integration teams to ensure seamless data flow between ServiceNow and other applications.

- Configure and customize ServiceNow modules and workflows to meet specific business requirements.

- Support configuration changes related to mapping and data transformation requirements.

- Perform unit and integration testing to ensure data flows correctly from external systems into ServiceNow.

- Validate the accuracy and completeness of the data after mapping and integration.

- Maintain comprehensive documentation of data mappings, workflows, and integrations.

- Provide ongoing support and troubleshooting for issues related to data mapping and integration.

- Work closely with business analysts, developers, and other stakeholders to understand data requirements and business processes.

- Participate in ServiceNow release planning, identifying any mapping-related changes or upgrades that might affect the platform.

- Monitor and optimize the performance of integrations and data mappings.

- Recommend improvements to streamline processes and enhance system efficiency.

Bachelor's degree with at least 7 years of ServiceNow ITOM Discovery & Service Mapping and integrating data.

Qualifications Skills and Experience Requirements:

- Hands-on experience ServiceNow ITOM (CMDB, Service Mapping)

- Strong experience with ServiceNow integration tools like Integration Hub, REST APIs, SOAP, MID Server, and other integration technologies.

- Experience working with Data Transformation tools (e.g., Import Sets, Data Sources, Transform Maps).

- Proficiency in ServiceNow scripting (JavaScript) for mapping and transforming data.

- Knowledge of data modelling and mapping techniques in ServiceNow.

- Familiarity with SQL and querying relational databases.

- Experience with integration protocols (REST, SOAP, FTP, SFTP)

- Understanding of ITIL processes and best practices.

Skills and Certifications :

- ServiceNow Certified ITOM Discovery & Service Mapping.

- ServiceNow Certified Application Developer.

- ITIL v3 certification.

- Excellent analytical and problem-solving skills.

- Excellent verbal and written communication skills.

- Strong presentation development and Customer Presentation skills.

- Successful teamwork experience & demonstrated leadership abilities.