DigiHelic Solutions - ServiceNow ITSM Developer - Incident/Problem Management

Job Title : ServiceNow ITSM Developer (Core Developer Workspace & UI Builder)

Location : Hyderabad (Onsite/Hybrid as per requirement)

Experience : 5+ Years

Job Summary :

- Build and configure Next Experience (NextGen) Workspaces and UI Builder pages for modernized user interfaces.

- Design and implement custom widgets, dashboards, and tailored user experiences.

- Collaborate with business analysts, architects, and stakeholders to gather requirements and translate them into ServiceNow solutions.

- Maintain and enhance catalog items, flows, business rules, client scripts, UI policies, and integrations.

- Ensure adherence to coding standards, security practices, and platform best practices.

- Support upgrades, performance tuning, and issue resolution.

Required Skills & Qualifications :

- 5+ years of experience as a ServiceNow Developer.

- Strong hands-on expertise in ITSM modules (Incident, Problem, Change, Request, CMDB).

- Proven experience in Workspace development (Next Experience) and UI Builder.

- Good understanding of ServiceNow scripting (Glide, JavaScript, Angular/React knowledge preferred).

- Experience in Service Portal customization and Integration Hub/REST API integrations.

- Familiarity with ATF (Automated Test Framework) and ServiceNow upgrade processes.

- ServiceNow Certified System Administrator (CSA) and ITSM Implementation Specialist preferred.

Nice to Have :

- Experience with ITOM, ITAM, or CSM modules.

- Knowledge of Flow Designer, Performance Analytics, and Virtual Agent.

- Exposure to Agile/Scrum methodology.