- Integrating ServiceNow with 3rd party systems to send and receive data while making sure any personal / confidential data is encrypted & decrypted accordingly.

- Developing custom portals, pages & widgets as per client requirement making sure the UI is effective and attractive.

- Developing code while adhering to ServiceNow best practices.

- Staying up to date with latest platform release features to ensure utilization of the features if applicable.

- Closely working with clients , leads, other architects, IT support teams , SIT , UAT teams & other technical teams for gathering requirements , providing solutions and testing to ensure seamless implementations.

- Debugging / troubleshooting errors and working on enhancements during development and testing phases.

- Strong Functional knowledge and implementation experience of ITSM, and any other ServiceNow Application framework.

- Responsible for design and documentations of business requirements and held business requirement and approval meetings followed by functional reviews, design demos with the stakeholders.

- Involved in planning and coordinating Implementation plan for every release in ServiceNow .

- Analyzed the current business and technology environments to detect deficiencies and recommended ServiceNow solutions for the performance improvement.

- Responsible for guiding & providing knowledge transfer to team members & juniors on various processes.

- Expertise in working on ServiceNow document templates and scripts.

- Proficient in customizing live chatbots.

- Worked on custom platform translations involving different translation tables in ServiceNow.

- Experience in handling UAT , SRT and deployment end to end.

- Experience in direct client facing roles.

- POC, Design, Develop, Test and Deploy custom services in order to automate the existing processes ,reduce time & effort and improve productivity of the client.