Description :

Hiver gives teams the simplest way to deliver outstanding and personalized customer service.

As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use.

Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale.

Were a top-rated product on G2 and rank very highly on customer satisfaction.

At Hiver, we obsess about being world-class at everything we do.

Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers.

Were profitably run and are backed by notable investors.

K1 Capital led our most recent round of $27 million.

Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.

Opportunity :

- As a DevOps Engineer II at Hiver, you will play a pivotal role in scaling and securing our infrastructure to support a rapidly growing global user base.

- With over 5 million emails processed daily and thousands of active users relying on our platform, operational excellence is at the core of what we do.

What You will be working on :

- Creating and Managing kubernetes clusters on EKS.

- Deploying applications to kubernetes through ArgoCD.

- Manage multiple datastores Elasticsearch, RDS, DocumentDB etc.

- Experienced in provisioning infrastructure with IaC tools (Terraform preferably).

- Manage queueing systems RabbitMQ, Kafka.

- Architecting solutions as per engineering teams needs.

- Solve scalability issues with current infrastructure.

- Provide support to engineering teams.

- Implementing gitops across the organization.

What we are looking for :

- 4+ years of experience in SRE Operations / System Administrator / DevOps role.

- Strong working knowledge of Linux and operating system fundamentals.

- Experience with containerization (Docker, Kubernetes).

- Experience working with Cloud platforms (AWS).

- Scripting knowledge (Python / Bash).

- Experience with monitoring tools like DataDog / CloudWatch / Grafana is a must.

- Experience working with a CI/CD setup is a must (Github Actions).

- Experience with integrating AI into DevOps workflows will be an advantage.

- Experience with ELK stack will be an advantage.