DevOps Engineer - Cloud Support

Job Title : DevOps Support Engineer

Experience : 2 to 5 Years

Shift : (Shift-Based Model) rotating 24/7 shift

Openings : 10

Location : Remote

Employment Type : Full-Time

Company Overview :

- Respond to incidents and alerts promptly, investigate root causes, and resolve issues effectively.

- Perform basic automation and scripting tasks using Bash, Python, or similar tools.

- Collaborate with the Team Lead and follow Standard Operating Procedures (SOPs) and escalation processes.

- Communicate clearly and professionally with customers and internal teams in English.

- Work in a rotating 24/7 shift schedule covering mornings, evenings, nights, and weekends.

Required Qualifications :

- Strong hands-on experience with AWS and Azure environments.

- Familiarity with CI/CD tools like GitHub Actions, Jenkins, etc.

- Proficiency in using monitoring tools such as Datadog, CloudWatch, or equivalents.

- Basic scripting abilities (Bash, Python, etc.).

- Excellent verbal and written communication skills in English.

- Willingness to work in a shift-based environment.

- Prior experience in a similar 24/7 support role is a strong advantage.

Shift Details :

- Engineers work 45 shifts per week, rotating through morning, evening, and night shifts

- Weekend and night shifts are distributed fairly across the team

- Rotation ensures a balanced workload and prevents overburdening any individual engineer

What We Offer :

- Comprehensive training program that includes :

- Hands-on shadowing of live processes

- Detailed learning of internal tools, SOPs, ticketing systems, and escalation procedures