Desktop Support Technician - Windows OS

Description :

The Tier 1/2 Desktop Support Technician is responsible for providing comprehensive technical support for our offshore office in New Delhi, four U.S.-based branch locations, and our remote workforce.
This role ensures end-to-end support for users and systems across the organization.

Essential Duties & Responsibilities :

- Provide technical support for end-users, including desktops/workstations, PBX phone systems, Microsoft Teams, corporate email, printers, and conference room systems.

- Support all BSI SaaS applications and perform IT support activities, including break/fix tasks.

- Manage hardware inventory, asset tagging, documentation, and reporting.

- Perform workstation installations, patching, and upgrades.

- Install, maintain, and monitor software applications.

- Interface with vendors for support services related to telephony, computers, and network systems.

- Research and recommend new or replacement equipment as needed.

- Ensure compliance with internal policies and external regulatory requirements.

- Assist with infrastructure projects, cybersecurity initiatives, and helpdesk operations as assigned.

- Report and document security concerns promptly and accurately in accordance with company policies.

- Provide after-hours support when necessary.

Education & Experience Requirements :

- Proficiency with Office 365 Suite.

- Experience with desktop operating systems: Windows 10, Windows 11, and Ubuntu.

- Hands-on experience managing Active Directory in a Windows environment.

- Knowledge of basic network protocols and switching fundamentals.

- Prior experience supporting cloud-based applications such as O365, Mimecast, AWS Workspaces, Salesforce, Okta, and Google Workspace.

Core Competencies :

- Excellent time management and organizational abilities.

- Ability to multitask and prioritize effectively.

- Team-oriented with strong problem-solving skills.

- Ability to handle confidential information with discretion.

Work Environment :

- Ability to sit for extended periods.

- Candidate must have a personal cell phone for communication.

Whats in it for you :

- 100% company-paid life insurance and disability coverage!.

- 401K with company matching!.

- 17 days PTO (increases with tenure) and 9 company paid holidays!.

- Professional but fun, casual work environment and great team culture!.

About BSI Financial :

- Our clients include lenders and investors who make home financing possible.

- BSI Financial was ranked multiple times in the SMU Dallas 100 list of the fastest growing.