Job Description :

- Handles all IT products like servers, lease lines, networks, firewalls, PRI, etc.

- Provides support and maintenance through a ticketing tool.

- Manages IT assets and tracks them for maintenance and software updates.

- Knowledge of SonicWall Firewall is required.

- Configures and troubleshoots firewalls, routers, switches, VPNs, DHCP, NAT policies, bandwidth management, port management, access rules, and DNS.

- Monitors and implements antivirus policies.

- Configures, maintains, and troubleshoots network printers.

- Responsible for maintaining the company's strategy by designing, implementing, and maintaining servers and software.

- Installs, configures, and troubleshoots software for end-users.

- Configures and troubleshoots desktops/laptops for L1, L2, and L3 levels and manages backups and recovery.

- Resolves hardware problems and installs applications.

- Has exposure to Windows server/Linux and Asterisk server.

- Installs, sets up, and maintains networks and configures peripherals, cabling, and equipment as needed.

- Analyzes whether repairs or replacements are necessary in a timely manner.

Job Specifications :

- Proven work experience as a Desktop Support Engineer.

- Hands-on experience with Windows/Linux/Mac OS environments.

- Working knowledge of office automation products and computer peripherals like printers and scanners.

- Knowledge of network security practices and anti-virus programs.

- Addresses user tickets for issues regarding hardware, software, and networking.

- Maintains a log of job tickets and maintenance tasks