Desktop Engineer - Windows IS

Key Responsibilities :

- Oversee print services: installation, spooler diagnostics, server-side queue management, and user-level printer configurations

- Configure and support Access Points (APs), SSIDs, and wireless connectivity for endpoint devices

- Handle escalated technical issues from L0 or Helpdesk; ensure prompt resolution or proper escalation

- Perform user onboarding, desktop imaging, and asset lifecycle management

- Ensure compliance with endpoint policies and participate in patch management processes

- Document resolution procedures and update internal technical knowledge base

Required Skills :

- End User Support, Active Directory, DNS, Troubleshooting hardware and software

- Strong understanding of print management systems, including network printers and print servers

- Hands-on experience with Access Point setup and diagnostics (e.g., basic RF coverage, SSID access, authentication)

- Familiarity with ITSM tools (e.g., ServiceNow, Jira) for ticket lifecycle management

- Excellent problem-solving, communication, and interpersonal skills

- Ability to work independently and mentor junior engineers when required