Design Architect - Enterprise & Solutions

Responsibilities :

- Customer Success Design Architects play a key role in designing and driving Customer onboarding, solutioning and ongoing adoption and usage of the AppViewX product.

- You will gather key information to design AppViewX solutions for customers' IT Network infrastructure and Public Key Infrastructure problems.

- You will combine your deep technical knowledge, creativity and solution design experience with an understanding of customer business objectives /challenges to help customers maximise the value of AppViewX products.

- Working with our Customer Success Managers and Customer Success Implementation Architects, design AppViewX technology solutions to solve specific business challenges for our new customers.

- Address customer objectives/success criteria with in-depth technical attention to help the customer Go-live quickly.

- Working with our Customer Success Managers and Customer Success Implementation Architects, design additional AppViewX technology to solve specific business challenges for our new customers.

- Act as a trusted technical advisor and lead by assisting with project technical challenges.

- Identify new use cases as part of the account growth/renewal strategy.

- Use your experiences working with customers to provide feedback to the rest of the AppViewX organisation on how we can improve the customer experience, speed time-to-value, and create greater benefits for our customers.

- Contribute to Customer Business Reviews, highlighting potential areas of improvement.

- Partner closely with other cross-functional team members (e. g., sales, product management, support, services, delivery) to translate business needs and product requirements into new solutions.

- Work closely with our Product and Engineering teams to prioritise product enhancements and long-term roadmap based on customer/industry priorities.

Requirements :

- Minimum 6 years' experience working in a technical architectural design role (such as Enterprise Design Architect, Application Design Architect, Solution Architect).

- Minimum 4 years' experience working in customer-facing technical roles, preferably in a post-sales capacity for a SaaS company with enterprise software products.

- Minimum 1 year experience in a senior role (Team Lead, Technical Manager, Sr. Level role).

- Must have domain expertise on PKI.

- Familiar with DNS, Active Directory, ADCS, CRL, OCSP, and associated cryptographic standards.

- Experience with Certificate Life Cycle management/operations.

- Experience with PKI implementation processes.

- Experience with PKI integrations, MS Intune, SCEP, and other enrollment practices.

- Hands-on experience with : Kubernetes, Linux command line/ Windows server management, Apache, IIS - application expertise, Database management/configuration (SQL, MYSQL, Mongo), Salesforce/JIRA.

- CISSP / CISM / CISA is preferred.

- Excellent organisation, troubleshooting, problem-solving, deployment and multitasking skills with the ability to learn new technology at a fast pace.

- Worked and interacted with F500 organisations.

- Creating complex technical designs and diagrams using diagram and vector graphics applications (Visio, Lucidchart, etc. )

- Exceptional communication skills, both oral and written, coupled with excellent listening skills.