- Responsible to manage the Day-to-Day Operations and ensure defined SLA has been met by the team as agreed in the SOW.

- Process knowledge on ITIL and ISO.

- 10+ years in IT service delivery and handled multiple customer environments.

- Review and submit the weekly and monthly report to management.

- RCA preparation and submission to management.

- Managing the shift roster.

- Good Knowledge of Incidents Management & Change management.

- Coordination with vendors for escalation.

- Preparing & validation of Root Cause Analysis.

- Review of Network Device Hardening Mechanism on Periodic Basis.

- Configure and Troubleshooting routing protocols like EIGRP and BGP.

- Configuring and troubleshooting the Cisco switches.

- Assigning severity to the Incidents logged based on the definition.

- Second level analysis (investigating problems) and closure of known and low priority security incidents.

- Logging Problem Ticket for unresolved Incidents with Technical Service.

- Sending Security Alert messages on newly found vulnerabilities.

- Installation of security patches & bug fixes on High Critical Devices.

- System health checks for all Network devices & Action plan for any issues or Observations.

- Adhering and Implementing guidelines and Customer policies.

- Must close all the Incident & service Request within Service Level Agreement.

- Knowledge Checking of L2 Engineer & Train L2 Engineer on Periodic Basis.

Required Skills :

- CCNP Certifications and Hands on experience on Switching & Routing.

- CISCO Firewall ( FTD ). Checkpoint firewall Hands on experience.

- Knowledge in the Cisco Products link Cisco Prime Infrastructure, Identity Service Engine , WLC etc.

- Good knowledge or certificate on CISCO etc.

- Validation of Network diagram - LAN/WAN topology on Periodic Basis.

- Validating the Configuration of new network devices prepared by L3 Egg.

- Syslog analysis & Preparing Action Plan for Critical Alerts to Resolve the Issues.

- Validation modification of access list done by L3 Egg.

- Analysis & Periodic Check of LAN/WAN traffic.

- Review of Network Device Hardening Mechanism on Periodic Basis.

- Configure and Troubleshooting routing protocols like EIGRP and BGP.

Soft Skills :

- Good Communication and Writing Skills.

- Problem Solving Skills.

- Quick learning of new Mgt Skills.

- Proactive and Progressive Mind set

Work Experience :

- BE / Any Graduation

- 10+ years of experience in Network Domain

- 2 to 3 Years of experience in managing Team .