Description :

Role Summary :

The DGM/GM Technical Operations and Deployment will lead end-to-end technical execution across deployment projects and ongoing operations.

This role involves managing team, coordinating with cross-functional departments, Client interaction, ensuring compliance and quality, and driving timely and cost-effective deployment and Tech Ops services or infrastructure.

Key Responsibilities :

Technical Deployment :

- Lead the planning, execution, and monitoring of infrastructure or application deployment projects (system installation, platform integration).

- Define deployment strategies, timelines, and resource plans in coordination with project stakeholders.

- Ensure seamless integration with existing systems and minimize downtime during deployments.

Operations Management :

- Oversee day-to-day technical operations ensuring service uptime, SLAs, and optimal system performance.

- Drive process improvement initiatives to enhance operational efficiency and reduce costs.

- Implement tools and dashboards for proactive monitoring, incident management, and performance reporting.

Team & Partner Management :

- Should have experience to manage the team of technical operations and deployment.

- Ensure adequate training, staffing, and motivation to the team.

- Monitor and evaluate team performance and ensure adherence to SLAs.

- Mange external partners to ensure quality, timeline and cost effectiveness.

Compliance & Quality Assurance :

- Ensure all deployments and operations adhere to regulatory requirements, industry standards, and internal SOPs.

- Lead audits, root cause analysis, and corrective actions for technical failures and operational gaps.

Cross-functional Collaboration :

- Collaborate with product, engineering, customer support, and business team to align technical operations with business needs.

- Act as a key escalation point for complex deployment and operational issues,.

Key Skills & Competencies :

- Strong understanding of technical infrastructure, systems integration, or telecom and CPaas.

- Ensure all technical operations and deployments meet industry standards, regulatory guidelines, and internal SOPs.

- Lead audits, inspections, and root cause analysis for operational issues or deployment failures.

- Hands-on experience with deployment planning, rollout execution, and vendor coordination.

- Collaborate closely with product, technology, and customer team to align operational capabilities with business requirements.

- Strong problem-solving, leadership, and communication abilities.

- Software knowledge of Java, Linux, SQL, or related skills will be added advantages.

- Hands-on experience with cloud platforms (AWS, Azure, GCP), CI/CD, monitoring tools.

- Own and champion automation and agentic AI adoption as a key metric across organisation.