Delivery Manager

Position Description :

Our client is looking to hire a position of Delivery Manager with expert knowledge of project management and technical specialty who could handle large account(s). The key deliverables are:

- Manage highly complex assignments that involve high degree of risk and that impact the performance of the account/business unit.

- Ensure profitability of the given account(s).

- Responsible for account mining - to spot and create opportunities for Ivy to further leverage out product offerings building more revenue from the account.

- Single point of contact for the client.

- Managing deliveries to ensure excellent client experience.

- Scope Management - Manage scope and ensure any changes to scope are captured and- converted to billable CRs as appropriate.

- Partnering with the client to help them fully leverage Ivy's product for driving maximum business value.

- Ensure industry best practices and Ivy best practices are implemented in the account(s).

- Enabling partnerships to integrate solutions with other Ivy products, third-party solutions, or third-party service providers.

Profile expectations :

- Strategic thinker and problem solver with the 'fire-in-the belly' to find solutions to complex problems. Strong initiative and follow-thru.

- 12+ years of experience and ability to manage complex projects executed across multiple shores and multiple technologies. Experience working with or for Fortune 100 multi-nationals a plus.

- Ability to collaborate internally, with third party partners, and customers to deliver the desired solutions to our clients.

- Ability to understand the client's needs and translate those needs into actionable items that can then be executed on a timely basis Business acumen.

- Excellent communication skills. Able to engage with all levels of client management.

- Ability to lead and mentor large team(s).

- Knowledge of the industry project

Other Expectations :

- Should have experience in customer management.

- Worked on Southeast Asia markets.

- Experience in managing PM's.

- Worked on Agile methodology.

- Understands Program management and good to have certification in program management.

- Development background - preferably .net.

- Good to have a product or SAAS background.