DDN - Data Science Specialist - Python

Job Description: Data Scientist for Enhancing Support Operations :

Responsibilities for this role include but are not limited to :

- Developing strategies to identify and mitigate inefficiencies in support operations for ExaScaler and SFA systems.

- Automating the collection and analysis of logs to reduce support resolution times.

- Designing and implementing real-time health scoring systems and dashboards for quick assessment of system status.

- Enhancing the search functionality of the knowledge base using natural language processing (NLP) algorithms.

- Developing a recommendation engine to suggest relevant articles and solutions based on context.

- Implementing machine learning algorithms to detect duplicate issues in Jira and providing automated merge suggestions.

- Creating and maintaining a centralized database of available patches and developing automated notifications for relevant patches.

- Collaborating with support engineers, sales engineers, and other stakeholders to understand requirements and deliver effective solutions.

- Documenting solutions, including implementation details and user guides, and providing training to support teams.

Qualifications :

- BS/MS in Data Science, Computer Science, Computer Engineering, or equivalent degree/experience.

- 5+ years of experience in data analytics, machine learning, and automation.

- Proficiency in programming languages such as Python, R, or Java.

- Experience with data processing frameworks like Hadoop, Spark, or similar.

- Strong knowledge of machine learning algorithms and frameworks (e.g., TensorFlow, Scikit-learn).

- Familiarity with natural language processing (NLP) techniques and tools.

- Experience with database systems and SQL.

- Strong problem-solving skills and ability to work with large datasets.

- Excellent communication skills and ability to collaborate with cross-functional teams.

- Self-starter with the ability to work independently and manage multiple tasks.

- Knowledge of distributed systems is a plus.

- Familiarity with version control systems like Git.

- Experience with issue tracking and CI/CD tools such as JIRA, Jenkins, Gerrit, and GitHub is useful.