DDI Infoblox Engineer

Responsibilities :

- Managing Infoblox Grid Manager, Setup and manage Dashboards.

- IP Address Space and Network discovery service management.

- New installation and configuration of Infoblox appliances.

- Configuring Infoblox DNS services, Configuring DNS Zones, Records and DHCP Service.

- Configuring Managing DHCP Service.

- Defining the DHCP Scopes in the locations for the end points (PC, Phones and VCs..etc,).

- To handle DNS, DHCP and other product related protocols and technology.

- Performing DDI service Incident Management and resolution, monitoring and alerting.

- Performing System upgrades and patching.

- Managing DDI infrastructure capacity.

- Supporting DDI environment automation scripts.

- Perform preventative maintenance, including the installation of hot fixes and version upgrades.

- Ability to prioritize and perform multiple tasks.

- Coordinate coverage for assigned support cases with Infoblox Vendor.

- Document knowledge in the form of knowledge base tech notes and articles.

- Take ownership of customer issues reported and see problems through to resolution.

- Diagnose, troubleshoot, and identify solutions to resolve customer issues