DBP - TrackWise Support Engineer - IT Operations

Description :

Primary Responsibilities :

- Provide technical support for TrackWise users, troubleshooting and resolving issues promptly.

- Perform system monitoring, health checks, and performance tuning.

- Manage user accounts, permissions, and access controls within TrackWise.

- Implement and maintain TrackWise configurations, workflows, and data structures.

- Manage and support TrackWise environments (development, test, production).

- Develop and maintain custom Java-based components and integrations for TrackWise.

- Troubleshoot and resolve Java-related issues within the TrackWise environment.

- Understand and utilize Java APIs for TrackWise integration.

- Manage and maintain the TrackWise web application, including server configuration and deployment.

- Troubleshoot and resolve web application issues.

- Implement and manage web security best practices.

- Develop and maintain Crystal Reports for TrackWise data analysis and reporting.

- Manage and support Team Access configurations and integrations.

- Create and maintain Team Access reports.

- Understand and apply QM principles and best practices within the TrackWise system.

- Support the implementation and maintenance of QM processes within TrackWise.

- Ensure compliance with regulatory requirements (e.g., FDA 21 CFR Part 11).

- Manage and track support tickets and issues using a ticketing system.

- Document solutions, best practices, and knowledge base articles.

- Provide training and support to end-users.

- Work closely with cross-functional teams, including developers, QA engineers, and business analysts.

- Communicate effectively with stakeholders at all levels.

- Participate in team meetings and knowledge sharing sessions.

Required Skills and Experience :

- 6-10 years of experience as a TrackWise Support Engineer.

- Strong knowledge of TrackWise Quality Management System (QMS).

- Hands-on experience with TrackWise configuration and administration.

- Proficiency in Java development and troubleshooting.

- Experience with web administration and server management.

- Experience with Team Access and Crystal Reports.

- Strong understanding of Quality Management (QM) principles and best practices.

- Experience with issue management and ticketing systems.

- Excellent troubleshooting and problem-solving skills.

- Strong communication and interpersonal skills.

- Ability to work independently and as part of a team