Datacenter Operations Manager

Description :

- Datacenter CMDB should be available and updated and kept at central location

- Ensure all SLA metrics are met as per agreed SLA norms for all deliverables.

- Identify risks, threats and recommend corrective or preventive measures.

- Should be aware about ITSM / ISO 20000, ISO 27001, ISAE3402, SOX 404 and Customer specific audit for overall physical infrastructure management process.

- Coordinate with Service provider for DC power, cooling & associated infrastructure

(FAS/WLDS/ACS/VESDA/CCTV) and Coordinate with facilities on the RCA for all the incidents.

- Provided Monthly/ Weekly reporting of capacity, critical issues and ensure delivery of reports and tasks.

- Manage all Commissioning and decommissioning of equipments (Server devices, Network Devices, Storage, etc) and ensuring standards/policies are adhered.

- Plan, Analyze and Coordinate with Business/ Support teams for planned/unplanned downtime of server, network, storage etc.

- Value Creation through Service Improvement Plans (SIPs), Reviewing Customer Feedbacks, etc.

- Communicating and sharing Best Practices and Lessons Learned within the organization and from Clients.

- Responsible for completing all the requirements, Implementations and documentation w.r.t Physical infrastructure (Power/Cooling/Rack/Cabling/etc).

- Efficiently manage floor and rack space in the data center to maximize usage and minimize

costs.

- Coordinate with service provider to Maintain, control and audit data center security and

access provisioning.

- Establish and set Standards and Policy for installations and DC controls to increase and

optimize productivity, review and update as required.

- Create, Publish & Review SOPs w.r.t Data Centers

- Strong in Vendor Management and Act as a Single Point of contact for DC domain to manage

the operations at all DC across India.

- Strong in Problem Management and RCA management for end to end closure of the issue