Job Description :

- Building and maintaining strong relationships with clients after the initial sale, acting as a key point of contact for post-sales support.

- Providing technical assistance to clients regarding data centre services, troubleshooting issues, and escalating complex problems to the appropriate teams.

- Coordinating with delivery and project teams to ensure seamless implementation of data centre solutions and services.

- Monitoring the performance of data centre infrastructure and proactively identifying and resolving any potential issues.

- Creating and maintaining documentation related to post-sales processes, troubleshooting guides, and knowledge base articles.

- Collaborating with sales, engineering, and other teams to ensure a cohesive approach to customer support.

- Gathering feedback from customers on data centre services and solutions to identify areas for improvement and enhance the overall customer experience.

- Identifying opportunities to upsell or cross-sell additional data centre services to existing customers.

- Providing training and education to customers on how to effectively utilize and manage their data centre solutions.

- Managing contracts, renewals, and other contractual obligations related to post-sales support.

- Generating reports on key performance indicators (KPIs) related to post-sales activities, such as customer satisfaction, issue resolution times, and upsell/cross-sell conversions.

Skills and Qualifications :

- Technical Expertise : Strong understanding of data centre infrastructure, including hardware, software, networking, and virtualization technologies.

- Problem-Solving Skills : Ability to analyse complex technical issues and develop effective solutions.

- Communication Skills : Excellent verbal and written communication skills to effectively interact with customers and internal teams.

- Customer Service Skills : Strong focus on providing exceptional customer service and building positive relationships.

- Project Management Skills : Ability to manage projects, track progress, and ensure timely completion of tasks.

- Teamwork Skills : Ability to collaborate effectively with cross-functional teams.

- Adaptability : Ability to adapt to changing customer needs and priorities.