Job Description : JIRA and Confluence Administrator

Experience Level : 8-10 years

Job Location : Pune / Mumbai / Bangalore / Chennai

Work Mode : Work From Office - Hybrid

Shift Timings : 2nd Shift

Job Summary :

We are seeking an experienced JIRA and Confluence Administrator to configure, maintain, and optimize Atlassian tools in support of Agile, DevOps, and ITSM processes. The role ensures system stability, workflow efficiency, and secure access management while enabling seamless collaboration across teams.

Key Responsibilities :

JIRA Administration :

- Configure and maintain JIRA projects, workflows, issue types, screens, schemes, and permissions.

- Implement and manage custom fields, dashboards, filters, and reports.

- Ensure best practices for Agile (Scrum, Kanban) and ITSM workflows.

- Perform system health checks, upgrades, and backups.

- Monitor performance and resolve application issues.

- Manage integrations with Confluence, ServiceNow, Git, CI/CD tools.

- Utilize REST APIs, Groovy scripting, or ScriptRunner (preferred).

- Coordinate with Atlassian support and internal IT teams for issue resolution.

- Enforce security standards, data classification, and access control policies.

- Ensure compliance with SOX, ISO, GDPR, and internal security guidelines.

- Maintain audit logs and documentation for configuration changes.

- Provide Level 2/3 support for JIRA-related issues.

Confluence Administration :

- Administer and configure Atlassian Confluence (Cloud / Data Center).

- Create and manage spaces, templates, page layouts, and macros.

- Configure global and space-level permissions.

- Maintain naming conventions, page hierarchies, and content standards.

- Grant/revoke permissions based on least privilege principle.

- Handle onboarding and offboarding of users.

- Support privileged access requests and audits.

- Maintain audit trails and review access logs.

- Ensure restricted content is properly protected.

- Monitor system health, performance, and storage utilization.

- Manage add-ons/plugins and evaluate their impact.

- Coordinate with Atlassian support and infrastructure teams.

- Manage integrations with JIRA Cloud, JIRA Service Management, Bitbucket, and other tools.

- Act as point of contact for Confluence-related queries.

Required Skills & Qualifications :

- 8-10 years of experience in Atlassian JIRA and Confluence administration.

- Strong knowledge of Agile and ITSM methodologies.

- Hands-on experience with JIRA workflows, schemes, permissions, and Confluence spaces.

- Familiarity with REST APIs, Groovy scripting, ScriptRunner.

- Experience with integrations (ServiceNow, Git, CI/CD pipelines, Bitbucket).

- Strong understanding of security standards, compliance frameworks (SOX, ISO, GDPR).

- Excellent troubleshooting, documentation, and communication skills.

- Ability to provide advanced (Level 2/3) support.

Preferred Skills :

- Exposure to Atlassian Cloud and Data Center environments.

- Experience with plugin management and performance optimization.

- Knowledge of DevOps practices and CI/CD pipelines.

- Strong collaboration skills with IT, security, and infrastructure teams.

What We Offer :

- Competitive compensation package.

- Hybrid work flexibility.

- Opportunity to work on enterprise-scale Atlassian environments.

- Collaborative and growth-oriented work culture.