Role Purpose:

- The Dynamics 365 Application Support Specialist is responsible to maintain, manage and Support Dynamics 365 Finance & Operations

- The candidate must have strong experience working in a Global Enterprise environment as well as Supporting large scale MS Dynamics 365 F&O implementations.

Dynamics 365 Application Support Specialist is responsible for :

- Collaborating with Functional Consultants, Service delivery teams and Stakeholders across the organization to ensure SLA is met and solutions are provided to meet end user needs

- Advanced Functional Knowledge in SCM & Finance, whilst also able to provide hands on Support across several of the following D365 F&O modules:

- Accounts Payable

- Accounts Receivable

- Cost Management

- Credit and Collections

- General Ledger

- Human Resources (Organisational Hierarchies/Workflow Management)

- Inventory Management

- Warehouse Management (WMS)

- Master planning

- Organisation Administration

- Retail and Commerce

- Sales and Marketing

- Procurement and Sourcing

- System Administration

- Print Management

- Number sequences

- Log, manage, and resolve customer incidents and requests in line with the defined SLAs

- Assist Functional Consultants in various Business units with workflow configuration, testing and moving this to the live environment - AP, AR, Procurement and Sourcing, GL, HR.

- Assist with Batch job Configuration and error resolution for certain Supply Chain and Finance functions - for example, Automatic release to the Warehouse, Post Packing slip and invoices etc.

- Configure and customize fields, forms, workflows, security settings and roles within Dynamics 365 F&O

- Assist with Functional testing for Code releases or after an environment upgrade

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

The Microsoft 365 Consultant should have:

- An IT professional with 5-8 years' experience in ERP Support

- 4 years of strong Functional experience in D365 F&O - Primarily Supply Chain Management (SCM)

- Excellent problem solving, troubleshooting, analytical, interpersonal & communication skills

- Knowledge of PL/SQL and excel

- Ability to solve complex problems in a fast-paced environment with focus on colleague satisfaction

- Flexibility to work in shifts to meet business needs

- Knowledge of ITIL is a plus

Key words:

- Microsoft Dynamics Finance & Operations, or D365 F&O in SCM

- D365 Support experience

- An aptitude for creative problem-solving.

- Ability to work independently under general supervision with direction given in terms of broadly stated objectives and desired outcomes.

- Customer-focused with demonstrated ability to interact and effectively communicate with all levels of the organization.

- Should have excellent written and oral communication skills

- Ability to effectively prioritize and execute tasks in a Global and Dynamic environment

- Results driven, works in a highly ethical and professional manner

- Good team player with excellent coordination and interpersonal skills