Responsibilities :

- Provide 24x5 world-class support to customers.

- Manage customer queries and issues on chat, email, and on the call.

- Troubleshoot browser-related issues - Chrome, Safari, Firefox, Edge, etc.

- Manage tickets and chat SLAs.

- Collaborate with engineering, DevOps, and product management teams to address customer issues.

- Understand the web-based applications (IIS, W/LAMP, etc. ).

- Awareness of programming languages (JavaScript, Java, Python, PHP) and testing frameworks is a plus.

- Awareness of hybrid cloud-based SaaS solutions.

Requirements :

- 2+ years of experience in a customer-facing technical or consulting role, or application support.

- Basic knowledge of web-based applications and various browsers.

- Basic understanding of cross-browser manual and automation testing.

- Excellent presentation and communication skills (both virtual and in-person).

- Bachelor's degree or higher in computer science, engineering, or another engineering or technical discipline, or equivalent relevant experience.

- Experience in requirements gathering, use-case identification, fit-gap analysis, multi-product solution design, and system integration.

- Design best-practice solution architectures and process flows/workflows to help customers visualize their path to better automation.

- Being a critical member in the field, you will act as the voice of the customer and provide valuable feedback and recommendations to our product management.

- Energetic and driven, hands-on individuals with a positive attitude.

- Results-oriented and focused on meeting deliverable timelines.

- A team player with excellent communication skills.