Customer Engineering Leader - Mobile Application

We are looking for a dynamic and experienced Customer Engineering Leader to drive our product roadmap, optimize technical delivery, and lead end-to-end customer-centric engineering initiatives. This role sits at the intersection of technology and customer experience, working closely with cross-functional teams to deliver cutting-edge mobile applications using React Native, while managing scalability across 100+ engineering teams.

Key Responsibilities :

- Define and own the engineering roadmap, aligned with the broader product roadmap and customer feedback.

- Lead customer engineering efforts, ensuring technical solutions address real user needs across B2C industries such as telecom, fintech, and eCommerce.

- Oversee the development and deployment of scalable mobile applications, with a strong focus on React Native frameworks.

- Manage P&L responsibilities, including manpower planning, cost forecasting, and resource allocation.

- Foster engineering excellence in CI/CD, DevOps, and cloud-based solutions on AWS and Azure.

Team Leadership & Management :

- Recruit, mentor, and manage a team of engineers, providing guidance, performance feedback, and opportunities for growth.

Project Oversight :

- Oversee the planning, execution, and delivery of engineering projects, ensuring they align with company goals and are completed within the specified timelines and budgets.

Technical Guidance :

- Provide technical expertise and guidance to the team, helping to solve complex problems and ensure the quality of engineering work.

Collaboration & Communication :

- Collaborate with cross-functional teams (e.g., product, design, QA) to ensure seamless integration of engineering efforts and effective communication of project status and challenges.

Process Improvement :

- Identify and implement best practices, processes, and tools to optimize engineering workflows and improve team efficiency.

Resource Management :

- Manage project budgets, allocate resources effectively, and ensure optimal utilization of team members.

Strategic Planning :

- Contribute to the overall engineering strategy, participate in technical roadmapping, and help define technical goals.

Performance Management :

- Monitor team performance, identify areas for improvement, and implement strategies to enhance productivity and quality.

Talent Development :

- Identify training needs and development opportunities for team members, fostering a culture of continuous learning and growth.